Sr. Service Desk Engineer

Summary

The Sr. IT Service Desk & Field Support Engineer will provide advanced technical support across enterprise desktop, mobility, and collaboration environments. This role will be responsible for maintaining secure, stable, and efficient end-user systems while delivering exceptional customer service and partnering with stakeholders across the organization.

Responsibilities

• Provide advanced support for Windows desktop environments including troubleshooting, configuration, and performance optimization.
• Administer and support Microsoft Cloud and identity platforms including Azure Virtual Desktop and Entra ID.
• Manage endpoint configuration and device lifecycle using Intune, Company Portal, and Endpoint Management tools.
• Support Microsoft 365 services including Exchange and Teams administration.
• Maintain and troubleshoot Active Directory, Group Policy, DNS, and DHCP services.
• Develop and execute PowerShell scripts and automation to improve operational efficiency.
• Support conference room A/V systems, mobile devices, and endpoint security platforms.
• Manage privileged access and endpoint protection using CyberArk solutions, BitLocker, Zscaler, and Okta.
• Deliver high-quality customer service while partnering with stakeholders to resolve technical issues effectively.
  
  

Requirements

• Bachelor’s degree from an accredited 4-year institution.
• 8 years of hands-on experience in IT Service Desk and Field Support environments.
• Extensive experience supporting Windows 11 and enterprise desktop ecosystems.
• Strong expertise in Azure Portal, Intune, M365 administration, and Active Directory.
• Proficiency in PowerShell scripting and automation practices.
• Experience supporting A/V conference systems and mobile device management.
• Knowledge of identity, access management, and security tools including CyberArk, Okta, Zscaler, and BitLocker.
• Excellent communication skills with a strong customer-focused mindset.
  
  

This is a 6-month Contract opportunity with our Warren, NJ client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k). H1-B Visa sponsorship is not available for this position. No third-parties, please.