Help Desk Support Technician

Help Desk Technician

Summary

We are seeking a Level-1 Support Technician to provide immediate help desk support for a healthcare organization experiencing high ticket volumes. This position will directly support healthcare practices and play a crucial role in ensuring smooth clinical operations during a period of organizational change.

Responsibilities

• Provide day-to-day Level-1 technical support for end users.
• Troubleshoot peripheral devices (printers, scanners, cameras, etc.).
• Perform password resets and provide general account access support.
• Complete employee onboarding and offboarding tasks.
• Create and modify basic Active Directory user accounts.
• Manage, triage, and resolve tickets using Avanti ITSM.
• Conduct on-site visits (if local) to address hardware issues, equipment replacement, and peripheral troubleshooting.
• Collaborate closely with Level -2 engineers and the IT to support ongoing operational stability.
  
  

Requirements

• 1 years of hands-on IT support experience.
• Strong basic troubleshooting skills.
• Experience with end-user support.
• Peripheral troubleshooting experience (printers, scanners, cameras).
• Password reset and account management experience.
• Ability to create users in Active Directory.
• Personal vehicle for local travel (if based near Fort Wayne or Akron).
  
  

Preferred

• Experience with Avanti ITSM.
• Previous healthcare IT experience.
  
  

This is a 3-month (with potential to extend) remote role with on-demand local travel for our Greenwood, IN client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position. No third-parties, please.