What are the responsibilities and job description for the Service Delivery Coordinator position at TriCom Technical Services?
Service Delivery Coordinator
Summary
Our client is seeking a Service Delivery Coordinator to optimize enterprise-wide service delivery and serve as a point of contact for various departments to advance employee experience. This role will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization.
Responsibilities
- Establish and maintain strong working relationships with internal clients throughout the organization.
- Collaborate with Digital and Information Technology teams to align business needs and ensure a comprehensive employee experience.
- Act as a point of escalation for requests and incidents, ensuring issues are resolved quickly and effectively.
- Provide assistance and training for IT tools, equipment, and systems.
- Lead and contribute to process improvement initiatives that increase efficiency and service quality.
- Assist with new hire onboarding and IT software renewal/approval processes.
Requirements
- 4 years of related experience in an IT or administrative support role.
- Self-motivated with a positive customer service attitude and focus on employee experience.
- Excellent communication skills with the ability to explain technical details in user-friendly language.
- Detail-oriented with exceptional problem-solving skills and ability to handle multiple projects.
- General familiarity with IT connectivity, systems, and hardware.
Preferred
- Hands-on experience with ServiceNow.
- History of successful process improvement implementations.
- Working knowledge of desktop IT systems.
- Ability to work both independently and with a group.
This is a 6-Month Contract-to-Hire opportunity with our Overland Park, KS client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position. No third-parties, please.