What are the responsibilities and job description for the Employee Relations Specialist position at Treasure Island Hotel & Casino?
Specific Job Functions
- Greet walk-ins and make appointments.
- Handling situations where independent judgment is exercised with walk-ins.
- Answer phones in a professional manner; screen incoming calls and either assist callers when appropriate and forward calls which can be managed by others.
- Create and maintain sign-in sheets, maintain inquiry spreadsheet, investigation logs, suspension pending investigations logs, and grievance logs.
- Process incoming mail, coordinate and organize daily correspondence.
- Create, file, and organize all paper and electronic files; collect information by using the telephone, mail services, websites, and e-mail.
- Receive, process, distribute, scan, and audit all incoming documents.
- Embrace daily multi-tasking including creating and updating spreadsheets as needed.
- Provide seamless and efficient transition between simultaneous special projects while maintaining a high level of professionalism and timely follow-through.
- Maintain confidential files and honor the integrity of information.
- Schedule various meetings and manage calendars with numerous last-minute updates and conflicts.
- Processes all unemployment claims for the company; gather and review pertinent information and provide information to the state in a timely manner.
- Organizes and provides updates to Employee Relations Senior Business Partner on upcoming unemployment hearings.
- Perform all duties as deemed necessary for the success of the department.
- Strong administrative skills with at least one year working in a clerical capacity.
- Communicate effectively both verbally and written forms.
- Ability to communicate in Spanish preferred.
- Excellent customer service skills and phone etiquette.
- Strong understanding of Microsoft office applications.
- Good organizational skills to function effectively with attention to detail while meeting established deadlines.
- Excellent interpersonal and presentation skills when dealing with business contacts.
- Professional appearance and demeanor a must.
- Ability to enforce the organization’s policies, practices, and procedures.