Information Technology Support Specialist

TRC is looking to fill a Sr IT Support Specialist position. This role is 100% onsite in Deerfield Beach Florida. Reporting to the IT Support Manager, the IT Support Specialist provides hands-on hardware and software support, manages the desktop support environment, and performs minor server/network administration to ensure business continuity. This role serves as the escalation point and subject matter expert for junior technicians and requires strong technical judgment, problem-solving skills, and customer service.

Responsibilities

• Develop and maintain SOPs for desktop, application, and warehouse system troubleshooting.
• Monitor, document, triage, and resolve incidents/requests in ServiceNow ITSM; escalate when necessary.
• Provide on-call support during nights/weekends as part of a rotation.
• Deliver high-quality customer service and support to associates.
• Mentor and train TSA team members; ensure adherence to service management processes.
• Troubleshoot and configure software, printers, and connectivity issues beyond scripted steps.
• Provide 24/7 first-line support for warehouse automation technologies, including mechanical repairs.
• Act as local technical/project lead for enterprise IT initiatives.
• Maintain strong understanding of warehouse networked systems, POS infrastructures, and internal data flows.
• Serve as the escalation point during market center outages and coordinate vendor/operations communication.

Qualifications

• Bachelor’s degree in IT-related field or equivalent experience preferred.
• 5–7 years of IT/security/ITSM experience, or 3 years as RNDC TSA II.
• Strong knowledge of network troubleshooting, TCP/IP, VLANs, and routing.