What are the responsibilities and job description for the Customer Service position at TRC Talent Solutions?
Customer Service RepresentativeLocation: Columbia, SC 29229Pay: $16–$18/hour (DOE)Schedule: Hiring for multiple shifts We are seeking reliable, professional, and customer-focused Customer Service Representatives to support members with inquiries related to benefits, claims, billing, and general account information. This role is ideal for someone who enjoys helping others, communicates clearly, and thrives in a fast-paced call center or office environment. Key ResponsibilitiesHandle a high volume of incoming customer calls, emails, and/or chats in a professional and courteous mannerProvide accurate information regarding benefits, eligibility, claims status, billing questions, and account updatesResearch and resolve customer concerns while delivering a positive customer experienceAccurately document all customer interactions and maintain detailed notes in internal systemsFollow established scripts, workflows, and procedures to ensure compliance and consistencyMeet or exceed quality, productivity, and attendance standardsEscalate complex or unresolved issues to appropriate teams when necessaryProtect sensitive customer information and comply with all HIPAA and company confidentiality guidelinesQualificationsHigh school diploma or equivalent requiredPrevious customer service, call center, healthcare, or insurance experience preferredStrong verbal and written communication skills with a customer-first mindsetAbility to navigate multiple computer systems while on active callsDetail-oriented, organized, and able to manage time effectivelyDependable with strong attendance and punctualityAbility to remain calm, professional, and solution-focused in high-volume or challenging situationsWork Environment & Additional DetailsFast-paced call center or office settingStructured training providedTeam-oriented environment with ongoing supportIf you are looking for a stable customer service opportunity with competitive pay and multiple shift options, we encourage you to apply today.TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Salary : $16 - $18