What are the responsibilities and job description for the AI Application Support Specialist position at Tranzeal Incorporated?
Job Title: Analyst, Applications Support III – AI & Automation Catalyst
Location: Denver, CO / Remote
We are looking for a senior Application Support professional with strong AI & automation experience to help transform operations into an AI-first support environment.
Required Skills:
- 10 years of Application/Infrastructure Operations experience
- Strong hands-on experience with Python, SQL, scripting, and automation
- Experience building AI Agents, Generative AI solutions, and self-healing workflows
- Experience with ServiceNow, Dynatrace, log analysis, and incident automation
- Ability to identify manual operational tasks and automate them
- Strong troubleshooting, RCA, and operational support background
- Excellent communication and mentoring skills
Responsibilities:
- Build AI agents and automation workflows for support operations
- Automate incident triage, log parsing, and data validation
- Create self-healing operational solutions
- Mentor teams on AI adoption and automation best practices
- Improve MTTR and reduce manual operational effort
- Preferred: Oracle Cloud / Google Cloud AI experience.