What are the responsibilities and job description for the Implementation Manager or Associate position at Transform9?
At Transform9, we are committed to transforming healthcare access and enhancing patient engagement through our innovative conversational agent platform. Our mission revolves around ensuring seamless communication between patients and healthcare providers, making it easier for patients to navigate their healthcare journeys. To support our growing client base and ensure successful platform adoption, we are seeking an Implementation Manager or Associate. In this role, you will be instrumental in guiding clients through the onboarding process, ensuring they understand how to effectively use our platform to meet their operational needs. You will collaborate closely with both clients and internal teams to tailor implementation plans that streamline integration and facilitate a positive user experience.
Responsibilities
- Lead the implementation process for new clients, ensuring they have a comprehensive understanding of our platform’s features and functionalities.
- Develop customized implementation plans based on client needs and workflows to ensure a smooth transition.
- Coordinate with cross-functional teams to facilitate successful platform integrations and address any technical issues.
- Provide training and resources to clients and their teams to maximize the value of the conversational agent platform.
- Monitor project progress, manage timelines, and ensure that milestones are met during the implementation phase.
- Gather feedback from clients during and after implementation to continuously improve the onboarding process.
- Previous experience in project management, implementation, or customer support in a tech or healthcare environment.
- Strong organizational and multitasking skills, with an ability to manage multiple projects simultaneously.
- Excellent communication skills to effectively convey technical information and engage with diverse client stakeholders.
- Proven problem-solving abilities and a proactive approach to addressing client needs.
- Familiarity with project management tools and software to track implementation progress and client interactions.
- Understanding of healthcare workflows and technology integration is a significant plus.
- Ability to work collaboratively in a team setting while maintaining a focus on client satisfaction and project outcomes.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- Free Food & Snacks