General Manager / Barista

General Manager / Barista — Harmony Loft CafeRole overview

Harmony Loft Cafe is looking for a hands-on General Manager / Barista to lead day-to-day cafe operations while staying active on the floor. This role blends people leadership, scheduling, customer service, and operational management with barista/cashier shifts. You’ll also partner closely with our chef team to keep service smooth, food quality consistent, and the guest experience top-notch.

Key responsibilities

Cafe operations (day-to-day leadership)

• Run daily front-of-house operations: opening/closing, service flow, cleanliness, and guest experience
• Maintain standards for hospitality, speed of service, and product quality
• Troubleshoot issues in real time (staffing gaps, guest concerns, equipment hiccups, supply shortages)
• Create and maintain simple systems/checklists to keep the cafe organized and consistent

Scheduling & team management

• Build, post, and maintain weekly schedules; manage shift coverage and time-off requests
• Train and coach baristas/cashiers on service, POS, drinks, and customer experience
• Lead pre-shift huddles and provide clear direction during peak periods
• Help with hiring, onboarding, and performance feedback as needed

Barista & cashier coverage (working manager)

• Actively work shifts as a barista and cashier, including peak times
• Prepare espresso-based drinks, brewed coffee/tea, and specialty beverages to standard
• Handle POS transactions accurately; manage refunds, comps, and guest requests appropriately
• Maintain front-of-house organization: condiment station, retail displays, seating areas, and restrooms

Coordination with chef team

• Work directly with the chef team to align timing, menu execution, and service pacing
• Communicate 86’s, prep updates, and service needs between FOH and BOH
• Support menu rollouts and specials by ensuring FOH is trained and prepared

Social media & community presence

• Support social media content and day-to-day posting (stories, specials, behind-the-scenes, events)
• Coordinate with the chef team on featured items and promotions
• Help maintain an up-to-date, on-brand presence (basic photo/video capture, captions, responding to messages as assigned)

Inventory & admin (as needed)

• Assist with ordering and maintaining stock levels for FOH supplies (coffee, milks, cups, paper goods, etc.)
• Track waste/spoilage and help implement cost-control practices
• Ensure food safety and sanitation standards are followed (front-of-house compliance)

Qualifications

• 2 years in a cafe/coffee shop leadership role (shift lead, assistant manager, or manager) preferred
• Strong barista skills (espresso, milk steaming, workflow, dialing in basics) and POS experience
• Proven ability to schedule, lead a team, and maintain service standards
• Comfortable creating social content and supporting basic posting/engagement
• Excellent communication and collaboration skills—especially across FOH/BOH
• Calm under pressure, organized, and solutions-oriented

What success looks like (first 60–90 days)

• Consistent schedule posted on time, coverage handled smoothly
• Clear service standards and training routines in place
• Strong working rhythm with the chef team (clean handoffs, minimal service bottlenecks)
• Improved guest experience: faster lines, friendly service, consistent drink quality
• Social media cadence established for specials and cafe updates

Job Type: Part-time

Pay: $15.00 - $25.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Flexible schedule
• Referral program

Work Location: In person

Salary : $15 - $25