What are the responsibilities and job description for the Guest Services Attendant position at Tower Health?
Job Summary
Qualifications
Education Requirements
The Guest Services Attendant (GSA) is responsible for providing exceptional customer service to all visitors and others entering the hospital. This role includes greeting, registering, and directing visitors and others, providing visitors passes and other forms of identification, ensuring compliance with hospital policies, enforcing visitation restrictions and requirements, and maintaining a secure and welcoming environment for patients, families, and staff.
Full Time Position with Varied start times from, 1:00pm-9:30pm or 1:30pm, 2pm or 2:30pm with weekend and every other holiday required.
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Qualifications
Education Requirements
- Completes and maintains all competencies and trainings as required for role.
- High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
- Relevant Experience
- BLS Certification
- Accountable for maintaining workplace safety
- Change Management
- Collaborative Skills
- Computer Skills to include use and navigation
- Customer Service Skills
- Detail Oriented
- Epic Proficiency
- Excellent Communications Skills
- Excellent Interpersonal Skills
- General Clerical Skills
- Good Reasoning Skills
- Listening Skills
- Microsoft Office Applications
- Multi Line Telephone Operational Skills
- Multitasking
- Negotiation Skills
- Organizational Skills
- Problem Solving Skills
- Service Orientation
- Strategic Thinking
- Strong Team Player