What are the responsibilities and job description for the Guest Service Attendant Supervisor position at Tower Health?
The Guest Services Attendant Supervisor leads a team responsible for assisting patients and visitors with visitor management, authentication, identification, and wayfinding within a healthcare environment. The supervisor ensures that guest services operations run smoothly, and that staff are trained and well-prepared. The role is responsible for coordinating and scheduling team functions and the development and implementation of team policy and procedure. This position is essential to creating a welcoming and safe environment in healthcare settings.
Full Time Position, Hours are Monday-Friday 5:30am-2:00pm.
BENEFITS
- Generous time off, tuition assistance, and comprehensive benefits
- Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
- Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!
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Qualifications
Education Requirements
- Completes and maintains all competencies and trainings as required for role.
- High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
- Relevant Experience
- BLS Certification
- Accountable for maintaining workplace safety
- Analytical Skills
- Change Management
- Collaborative Skills
- Computer Skills to include use and navigation
- Customer Service Skills
- Delegation Skills
- Detail Oriented
- Epic Proficiency
- Excellent Communications Skills
- Excellent Interpersonal Skills
- General Clerical Skills
- Good Reasoning Skills
- Leadership Skills
- Listening Skills
- Microsoft Office Applications
- Multi Line Telephone Operational Skills
- Multitasking
- Negotiation Skills
- Organizational Skills
- Problem Solving Skills
- Strategic Thinking
- Strong Team Player
Overview
Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.