Administrative Assistant/Client Support

The Dealer Operations Support Coordinator provides administrative and operational support to dealers, agents, sales representatives, and internal teams. This role serves as a central point of contact for incoming calls, emails, and support requests, utilizing Outlook and internal systems to manage communications and coordinate follow ups. The position also assists with office coordination, supply management, and general administrative tasks while supporting dealer and agent partners with contract remittance, cancellations, corrections, and general account servicing. This role requires strong organization, communication, and customer service skills to effectively manage multiple requests and support day to day operations.

ESSENTIAL DUTIES & RESPONSIBILITIES

·       Serve as a primary point of contact for incoming calls and emails from dealers, agents, sales representatives, and internal teams.

·       Provide support to dealer partners, agents, and sales representatives by assisting with general inquiries, system navigation, and issue resolution.

·       Coordinate with internal departments to resolve dealer, agent, and sales support requests.

·       Assist with dealer and agent onboarding support, including coordinating training sessions and system guidance.

·       Maintain and update dealer and agent records to ensure accuracy in internal systems.

·       Manage communications, calendars, and follow ups using Outlook and internal systems.

·       Answer and route incoming phone calls while providing basic information when appropriate.

·       Receive, sort, and distribute incoming and outgoing mail and deliveries.

·       Maintain office supply inventory and coordinate orders as needed.

·       Maintain shared office areas including reception, conference rooms, and break areas.

·       Assist with administrative tasks including data entry, document preparation, filing, and proofreading.

·       Support managers and team members with reports, data review, and operational projects.

OPERATIONAL EXPECTATIONS

·       Ability to manage a high volume of phone calls, emails, and support requests while maintaining accuracy and professionalism.

·       Strong attention to detail when reviewing data, updating records, and assisting with system related requests.

·       Ability to prioritize tasks, follow through on open requests, and manage multiple responsibilities in a fast-paced environment.

·       Maintain a professional and customer service-oriented approach when assisting dealer partners, agents, sales representatives, and internal teams.