What are the responsibilities and job description for the Front Desk Agent position at Total Management Systems?
As a Front Desk Agent, you’ll be the welcoming face and the trusted point of contact for our guests. From check-in to check-out, your role is to deliver exceptional hospitality with professionalism, efficiency, and a genuine smile. The Fairfield Inn & Suites, is adding to the front desk team!
You are responsible for delivering outstanding service throughout the check-in and check-out process, responding to guest inquiries, and ensuring every guest feels valued and cared for. The ideal candidate is dependable, detail-oriented, and committed to delivering exceptional guest service. You will help create a welcoming environment while maintaining accuracy in reservations, financial transactions, and front office and hotel procedures.
Key Responsibilities:
- Greet guests warmly and manage check-in/out process
- Answer phone/email inquiries and assist with reservations
- Handle guest requests, issues, and room assignments
- Post charges, process payments, and close shift accurately
- Coordinate with housekeeping and maintenance teams
- Maintain a tidy, welcoming front desk environment
Must-Haves:
- Ability to stand for full shifts
- Strong attention to detail and accuracy
- Excellent communication and customer service skills
- Proficient with basic computer systems
- Flexible schedule availability (including nights/weekends)
Nice-to-Haves:
- Hotel front desk experience
- Familiarity with Hilton, Marriott, or similar PMS systems
- Bilingual (English/Spanish)
What We Offer:
- Health & dental benefits (if eligible)
- Hotel discounts & advancement opportunities
Apply Now!
Be the first impression guests remember—join our team today!
Salary : $15