What are the responsibilities and job description for the Front Desk Agent position at TOTAL MANAGEMENT SYSTEMS?
We are seeking a highly motivated and professional Front Desk Agent to join our team at Courtyard by Marriott at NMSU. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in ensuring their satisfaction. Your main responsibility will be to provide exceptional customer service by greeting guests, checking them in and out, and answering any questions they may have. You will also be responsible for handling reservations, managing room inventory, and ensuring that all guest information is accurate and up-to-date.
Responsibilities:
Greet guests in a friendly and professional manner
Handle all guest interactions with a service minded attitude
Check guests in and out of the hotel and setting up payment accurately
Answer guest inquiries and provide information about hotel services and amenities
Handle reservations and manage room inventory
Ensure accuracy of guest information and resolve any issues or complaints
Respond to hotel incidents, security and emergency situations with the coordination of a manager
Ambassador of the city providing directions and information on local attractions
Skills:
As a Front Desk Agent, you will utilize your excellent communication and customer service skills on a daily basis. You will also need to be proficient in basic computer skills and Microsoft Office to manage reservations and guest information. Additionally, fluency in a second language and experience with hotel reservation software are preferred qualifications that will enhance your ability to provide exceptional service to our guests.
Minimum Qualifications:
High school diploma or equivalent
Excellent communication and customer service skills
Ability to work flexible hours, including weekends and holidays
Proficient in Microsoft Office and basic computer skills
Ability to stand for extended periods of time
Preferred Qualifications:
Previous experience in a hotel or hospitality industry
Fluency in a second language
Experience with hotel reservation software
REQUIREMENTS
For over four decades, Total Management Systems has been a trusted leader in hotel
ownership and operations throughout the Southwest
Founded in 1980 and headquartered in Albuquerque, New Mexico, TMS is uniquely
positioned in its ability to combine hands-on, proactive hotel management with a deep
understanding of ownership priorities to deliver exceptional results.
Salary : $14