What are the responsibilities and job description for the Front Desk Agent position at Hotel ZAZZ?
Overview
We are seeking an energetic and detail-oriented Hotel Front Desk Agent to become the welcoming face of our organization. In this vital role, you will serve as the first point of contact for visitors, clients, and team members, ensuring smooth operations at the front desk. Your positive attitude, excellent communication skills, and organizational prowess will help create a professional and friendly environment. This paid position offers an exciting opportunity to develop your administrative and customer service skills while supporting daily office functions.
Responsibilities
- Greet guests, visitors and clients warmly, providing exceptional customer service and clear directions
- Manage multi-line phone systems efficiently, directing calls to appropriate departments or personnel
- Handle data entry tasks accurately using productivity software such as Microsoft Office, Google Workspace, and spreadsheets. Hotel PMS.
- Maintain organized filing systems and ensure all documentation is properly stored and accessible
- Assist with calendar management, scheduling appointments, and coordinating meetings for staff or executives
- Perform clerical duties including proofreading documents, preparing Word processing files, and managing correspondence
- Hotel Check-in and experience desired or high volume customer service skills.
Qualifications
- Proven experience in office management, administrative support, or front desk roles with strong organizational skills
- Excellent computer literacy with proficiency in Microsoft Office (Word, Excel), Google Workspace, spreadsheets, and data entry software
- Strong communication skills with a focus on phone etiquette and client interaction; bilingual abilities are a plus
- Demonstrated ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
- Experience with multi-line phone systems, filing systems, and clerical tasks such as proofreading and document preparation
- Familiarity with bookkeeping software like QuickBooks and calendar management tools is preferred
- Personal assistant experience or office experience that highlights time management and organizational skills
Join us in delivering outstanding support that keeps our office running smoothly! This role is perfect for motivated individuals eager to grow their administrative expertise in a dynamic environment.
Pay: Up to $15.00 per hour
Expected hours: 10.0 – 36.0 per week
Benefits:
- Flexible schedule
Work Location: In person
Salary : $15