What are the responsibilities and job description for the Event Planner (WFH) position at Torentify?
About the Company
Shoreside.Partners is a travel services and customer support organization that helps clients plan vacations, cruises, and special travel experiences. The company offers flexible remote work opportunities, comprehensive training, and a supportive team environment for individuals looking to build a career in travel planning and customer service.
About the Role
The Virtual Event & Occasion Planner is an entry-level remote position focused on assisting clients with planning vacations, cruises, and special travel experiences. The role involves providing excellent customer service, recommending travel options, answering client questions, coordinating bookings, reviewing itineraries and travel documents, and ensuring a smooth customer experience from inquiry to booking confirmation.
Responsibilities
- Providing excellent customer service
- Recommending travel options
- Answering client questions
- Coordinating bookings
- Reviewing itineraries and travel documents
- Ensuring a smooth customer experience from inquiry to booking confirmation
Qualifications
- High school diploma or equivalent (preferred)
- No prior experience required
Required Skills
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work independently in a remote environment
- Strong organizational and time management skills
- Passion for travel and helping customers
- Willingness to learn new systems and travel booking tools
Preferred Skills
- Customer Service Skills
- Customer Service
- Customer Support
- Customer Relationship Management
- Client Communication
- Customer Engagement
- Active Listening
- Customer Satisfaction
- Problem Resolution
- Client Assistance
- Travel & Planning Skills
- Travel Planning
- Vacation Planning
- Cruise Booking
- Flight Reservations
- Resort Booking
- Itinerary Planning
- Travel Documentation
- Destination Research
- Travel Coordination
- Booking Management
- Administrative Skills
- Organization
- Time Management
- Documentation
- Record Keeping
- Scheduling
- Attention to Detail
- Multitasking
- Technical Skills
- Basic Computer Skills
- Online Booking Systems
- Virtual Communication Tools
- Email Communication
- Data Entry
- Professional Skills
- Communication Skills
- Interpersonal Skills
- Relationship Building
- Problem Solving
- Adaptability
- Self-Motivation
- Independent Working
- Team Collaboration
- Customer-Focused Mindset
- Continuous Learning
Pay range and compensation package
[Pay range or salary or compensation]
Equal Opportunity Statement
Shoreside.Partners is committed to providing equal employment opportunities and maintaining an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws. The company values diversity, inclusion, and equal opportunity for all employees.