What are the responsibilities and job description for the Customer Service Specialist position at Torentify?
About the Company
First Bankers Trust Company is a community-focused financial institution committed to delivering exceptional banking services while building lasting relationships with customers and the communities it serves. The bank emphasizes operational excellence, employee development, innovation, and teamwork, offering comprehensive benefits and opportunities for career growth in a collaborative work environment.
About the Role
The Customer Support Specialist is responsible for providing high-quality customer support for deposit operations and digital banking services. This hybrid role assists customers through phone, email, and secure messaging while handling back-office banking operations such as transaction processing, account maintenance, debit card support, digital banking assistance, administrative tasks, regulatory compliance, and process improvement initiatives. The role also supports internal teams and contributes to operational efficiency.
Qualifications
- Associate's degree or equivalent experience required; Bachelor's degree preferred.
- 3–5 years of back-office banking or deposit operations experience preferred.
- Strong understanding of banking products and services.
- Knowledge of banking regulations and compliance requirements.
- Ability to work independently with minimal supervision.
- Excellent written and verbal communication skills.
- Strong troubleshooting and problem-solving abilities.
- Proficiency in Microsoft Word, Excel, Outlook, and other office applications.
- Willingness to learn new banking technologies.
- Strong teamwork and customer service orientation.
Skills
Banking & Customer Service Skills
- Customer Service
- Customer Support
- Deposit Operations
- Digital Banking Support
- Banking Operations
- Account Maintenance
- Deposit Account Support
- Debit Card Services
- Mobile Deposit Support
- Bill Payment Support
- Customer Inquiry Resolution
- Transaction Processing
- Account Research
- Fraud Assistance
- Banking Product Knowledge
- Electronic Banking
Administrative & Operational Skills
- Administrative Support
- Record Management
- Documentation
- Report Preparation
- Data Entry
- General Ledger Processing
- Account Reconciliation
- Audit Support
- Cash Ordering
- Process Improvement
- Workflow Optimization
- Project Support
- Operational Efficiency
Technical Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office Suite
- Banking Systems
- Digital Banking Platforms
- Office Technology
- Data Management
Professional Skills
- Communication Skills
- Customer Relationship Management
- Problem Solving
- Analytical Thinking
- Troubleshooting
- Attention to Detail
- Organization
- Time Management
- Multitasking
- Teamwork
- Adaptability
- Independent Working
- Accountability
- Compliance Awareness
Equal Opportunity Employer
First Bankers Trust Company is an Equal Opportunity Employer committed to supporting diversity and inclusion in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law. The company is dedicated to creating an inclusive environment where all employees are valued and respected.