What are the responsibilities and job description for the Customer Service Representative - WFH position at Torentify?
About the Company
Spade Recruiting USA is a recruiting and staffing organization that connects customer-focused professionals with remote client service opportunities. The company provides onboarding, training, and ongoing support for employees while offering career development opportunities.
About the Role
The Customer Service Representative works remotely, assisting existing and prospective clients by answering customer inquiries, explaining benefit options, processing enrollment materials, and providing product information. The role focuses on delivering excellent customer service while maintaining accurate client records and staying current on company products and policies.
Qualifications
- High school diploma or equivalent preferred.
- Previous customer service experience is an advantage but not required.
- Strong communication and interpersonal skills.
- Ability to work independently in a remote environment.
- Customer-focused attitude.
- Willingness to complete company-provided training.
- Basic computer proficiency.
- Reliable internet connection for remote work.
Skills
Customer Service
- Customer Service
- Customer Support
- Client Relationship Management
- Customer Communication
- Call Handling
- Inbound Call Support
- Customer Inquiry Resolution
- Benefit Enrollment Assistance
- Policy Explanation
- Product Knowledge
- Needs Analysis
- Client Support
Technical Skills
- Data Entry
- Computer Proficiency
- Remote Work Tools
- CRM Systems
- Documentation Management
Professional Skills
- Communication Skills
- Active Listening
- Interpersonal Skills
- Problem Solving
- Time Management
- Organization
- Attention to Detail
- Team Collaboration
- Adaptability
- Continuous Learning
Compensation & Benefits
- Salary: $50,000–$60,000 per year
- 100% Work From Home
- Paid Training
- Competitive Compensation
- Weekly Pay
- Performance Bonuses
- Career Advancement Opportunities
- Full Benefits After 3 Months
- Healthy Work-Life Balance
Equal Opportunity Employer: We are committed to creating an inclusive workplace and welcome applicants of all backgrounds. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable laws.
Salary : $50,000 - $60,000