What are the responsibilities and job description for the Client Service (Remote) position at Torentify?
About the Company
First Horizon Bank is a leading regional financial services institution headquartered in Memphis, Tennessee. Operating across 12 southern U.S. states, the bank provides commercial banking, consumer banking, private banking, wealth management, mortgage services, capital markets, and trust solutions. First Horizon is recognized for delivering exceptional customer service, investing in employee development, and fostering a collaborative and inclusive workplace.
About the Role
The Client Service Banker – Contact Center serves as the primary point of contact for customers calling the bank's contact center. This role focuses on resolving banking inquiries, supporting digital banking services, processing transactions, maintaining regulatory compliance, and delivering an outstanding customer experience. The position requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced, service-focused environment. This is an onsite position and not a remote or work-from-home role.
Qualifications
- High school diploma or GED required.
- Associate's or Bachelor's degree preferred.
- 1–3 years of customer-facing experience in banking, financial services, or a call center preferred.
- Experience meeting customer service, quality, and productivity goals.
- Ability to work flexible shifts, including Saturdays.
- Bilingual skills are a plus.
- Proficiency with Microsoft Office, CRM systems, and call-handling software.
- Ability to learn new banking systems and technologies quickly.
Skills
Customer Service Skills
- Customer Service
- Client Relationship Management
- Call Center Support
- Inbound Call Handling
- Account Assistance
- Digital Banking Support
- Funds Transfer Assistance
- Payment Processing
- Debit & ATM Card Support
- Customer Issue Resolution
- Complaint Resolution
- Active Listening
- Phone Etiquette
- Customer Education
Banking Skills
- Banking Operations
- Retail Banking
- Financial Services
- Identity Verification
- Fraud Prevention
- Risk Management
- Regulatory Compliance
- Privacy Compliance
- Documentation
- CRM Management
- Transaction Processing
Technical Skills
- Microsoft Office
- CRM Platforms
- Call Handling Systems
- Digital Banking Applications
- Multi-System Navigation
Professional Skills
- Communication Skills
- Problem Solving
- Attention to Detail
- Time Management
- Teamwork
- Adaptability
- Organization
- Critical Thinking
- Customer-Focused Mindset
- Continuous Learning
Equal Opportunity
The provided job description does not include an Equal Opportunity Employer (EEO) statement. Therefore, no official Equal Opportunity statement is available in the source content.