What are the responsibilities and job description for the IT Support Specialist position at Top Prospect Group, Inc.?
Love solving problems and supporting people? Step into a role where you’re the trusted expert clients rely on.Full TimeContract to hireMSP Experience$50-60K plus benefitsTechnical Support, customer service, remote support, vendor relationshipsWe’re looking for an IT Support Specialist who brings empathy, clarity, and technical know-how to every interaction. In this role, you’ll serve as the frontline of support—troubleshooting issues, guiding clients through solutions, and strengthening long-term relationships.What You’ll Do:Provide responsive, high-quality remote IT support via phone, email, and remote tools.Deliver excellent customer service and build trust with clients.Troubleshoot issues, escalate when needed, and follow through to resolution.Support end-user training and ensure customer satisfaction.Collaborate with internal teams, vendors, and partners to stay updated on technologies.Uphold company values, culture, and cybersecurity requirements.Identify improvements on procedures and practicesEscalate application issues to vendors.\What You Bring:Strong communication and customer service skills.Ability to multitask in a fast-paced environment.Professionalism, empathy, and a solutions-oriented mindset.Comfort working independently in a remote role.Company DescriptionTop Prospect Group founders and management team offer more than 25 years of experience in Information Technology and Creative Staffing. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.
Salary : $50,000 - $60,000