IT Systems & Operations Support Specialist (Level II)

Location: Brewster, NY

Department: Corporate IT

Reports To: IT Service Desk Manager

Work Type: 100% Onsite

Summary

Company is seeking an experienced IT Systems & Operations Support Specialist to provide hands-on IT and Operational Technology (OT) support within a dynamic manufacturing environment. This role combines traditional desktop and infrastructure support with plant-floor technology troubleshooting, ensuring seamless operation across IT and automation systems. The ideal candidate will possess a strong service mindset, broad technical expertise, and the ability to communicate effectively with non-technical users.

Key Responsibilities

System Support & Troubleshooting (40%)

• Provide onsite and remote support for end users, resolving issues across desktops, laptops, servers, network devices, and peripherals.
• Manage escalated Service Desk tickets, documenting actions and resolutions in the ticketing system.
• Perform imaging, software installations, hardware replacements, and peripheral setups per company standards.
• Deliver consistent, professional communication and build strong user relationships across departments.
  
  

Infrastructure & Operations Support (40%)

• Assist the Infrastructure and Network teams in maintaining local IT assets, including switches, access points, printers, and cabling.
• Support backup and disaster recovery solutions, virtualization environments (Hyper-V, Azure HCI), and Windows server operations.
• Partner with engineering and maintenance teams to ensure reliable connectivity between IT and OT systems.
• Maintain compliance with security protocols, data handling standards, and corporate IT policies.
  
  

Operational Technology Support (20%)

• Support factory systems such as SCADA, PLCs, DCS, HMIs, and other industrial control platforms.
• Collaborate with OT engineers to monitor and troubleshoot connectivity and data integration between IT and production systems.
• Contribute to incident response, cybersecurity initiatives, and root cause analyses within industrial environments.
  
  

Qualifications

Required

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• 5 years of hands-on IT operations, infrastructure, or technical support experience.
• Strong knowledge of Windows environments, Azure services, and core networking concepts.
• Experience with virtualization (Hyper-V, Azure HCI) and backup/disaster recovery systems.
• Excellent problem-solving, customer service, and communication skills.
  
  

Preferred

• Experience supporting industrial control systems (SCADA, PLC, DCS, MES, AVEVA, Wonderware, Client iFIX).
• Familiarity with IoT device management and cybersecurity principles.
• Certifications such as CompTIA Network , Microsoft, or Cisco preferred.