What are the responsibilities and job description for the Customer Service Rep / Inside Sales position at Tonna Mechanical, Inc.?
Tonna Mechanical, family owned and operated for over 40 years, is hiring a Customer Service Representative / Inside Sales Representative.
We are looking for someone with a strong phone presence, excellent communication skills, and the ability to thrive in a fast-paced, goal-driven environment. This role combines customer service with inside sales and includes inbound and outbound calls, booking service appointments, following up on leads, promoting duct cleaning, and enrolling customers in our Comfort Club program.
Pay
$22.00-$24.00 per hour depending on experience, plus unlimited spiffs and bonuses with no cap.
Schedule
- Monday-Friday
- 8:00 AM-5:00 PM
- 1-hour lunch
What You’ll Do
- Answer inbound calls and assist customers
- Convert calls into booked appointments
- Make outbound calls and follow up on leads
- Promote services and membership programs
- Meet daily call goals and performance expectations
- Maintain accurate customer records
- Deliver a positive customer experience on every call
What We’re Looking For
- Customer service experience required
- Sales experience a plus
- Home services/trades experience preferred
- Strong communication and computer skills
- Organized, detail-oriented, and dependable
- Fast learner with a positive attitude
Benefits
- Health insurance
- 401(k) with company match
- Year-end profit sharing bonus program
- Vacation pay
- Holiday pay
- Unlimited bonus opportunities
Apply today and grow your career with Tonna Mechanical.
Salary : $22 - $24