What are the responsibilities and job description for the BDC Agent position at Tom Wood Automotive?
Tom Wood Toyota is looking for a BDC Agent to join our team onsite in Whitestown, IN. The ideal candidate will bring their excellent phone skills, personable demeanor, hospitable attitude, and will contribute to creating a positive and transparent buying experience for our valued guests.
Responsibilities:
Respond promptly to inbound leads from phone calls, internet inquires, emails, texts, and chats
Make outbound calls to follow up with sales leads, unsold prospects, and existing customers
Schedule and confirm appointments for the sales team
Gather and accurately document customer information in the CRM
Follow dealership scripts, processes, and lead-handling standards
Maintain consistent follow-up with prospects according to BDC guidelines
Coordinate with sales managers and sales consultants to ensure smooth handoffs
Provide customers with basic vehicle information, pricing guidance (as directed), and dealership policies
Meet or exceed daily, weekly, and monthly performance goals (calls, appointments set/shown, conversion rates)
Ensure a positive, professional, and customer-focused experience at all times
Required-Valid driver's license with clean driving record
Qualifications:
Professional with excellent communication and customer service skills with friendly and personable demeanor
Exceptional phone etiquette and active listening abilities
Has strong organizational skills and the ability to multi-task
Maintains a high level of customer service; always being positive and outgoing
Team-oriented and flexible; willing to learn
Has strong computer and internet skills; including Microsoft Office
Previous sales experience is a plus
Enthusiastic and motivated team player
Required-valid driver’s license with clean record
Benefits:
PTO & Vacation
Paid Holidays
Medical
Dental
Vision
401k with Company Match
Life
Disability
Training
Tuition Reimbursement
Service Awards
Career Advancement
Wisely & DailyPay
About Tom Wood Group
The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand.
Our Core Values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal opportunity employer.
Responsibilities:
Respond promptly to inbound leads from phone calls, internet inquires, emails, texts, and chats
Make outbound calls to follow up with sales leads, unsold prospects, and existing customers
Schedule and confirm appointments for the sales team
Gather and accurately document customer information in the CRM
Follow dealership scripts, processes, and lead-handling standards
Maintain consistent follow-up with prospects according to BDC guidelines
Coordinate with sales managers and sales consultants to ensure smooth handoffs
Provide customers with basic vehicle information, pricing guidance (as directed), and dealership policies
Meet or exceed daily, weekly, and monthly performance goals (calls, appointments set/shown, conversion rates)
Ensure a positive, professional, and customer-focused experience at all times
Required-Valid driver's license with clean driving record
Qualifications:
Professional with excellent communication and customer service skills with friendly and personable demeanor
Exceptional phone etiquette and active listening abilities
Has strong organizational skills and the ability to multi-task
Maintains a high level of customer service; always being positive and outgoing
Team-oriented and flexible; willing to learn
Has strong computer and internet skills; including Microsoft Office
Previous sales experience is a plus
Enthusiastic and motivated team player
Required-valid driver’s license with clean record
Benefits:
PTO & Vacation
Paid Holidays
Medical
Dental
Vision
401k with Company Match
Life
Disability
Training
Tuition Reimbursement
Service Awards
Career Advancement
Wisely & DailyPay
About Tom Wood Group
The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand.
Our Core Values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal opportunity employer.