What are the responsibilities and job description for the Service Advisor position at Tom Wood Automotive?
This position is currently based at our Anderson, IN location.
Tom Wood Honda is excited to be transitioning to a brand-new dealership facility in Whitestown, IN, (near Zionsville, North Brownsburg, and West Carmel) and is expected to open early 2027.
Team members hired now will have the opportunity to grow with us through this exciting transition.
Service Advisor
Join a Premier Automotive TeamTom Wood Group
Tom Wood Group is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional, concierge-level service experience. This role blends automotive knowledge, clear communication, and a commitment to excellence that aligns with our core values.
Location Note:
This position is currently based at our Anderson, IN location. Tom Wood Honda is excited to be transitioning to a brand-new dealership facility in Whitestown, Indiana, expected to open early 2027. Team members hired now will have the opportunity to grow with us through this exciting transition.
Schedule:Monday-Friday: 8:00 AM - 6:00 PMSaturday: 8:00 AM - 3:00 PM
What We Offer
Paid Time Off (PTO) & Vacation
Paid Holidays
Medical, Dental & Vision Insurance
401(k) with Company Match
Life & Disability Insurance
Professional Training & Career Development
Tuition Reimbursement
Service Awards
Career Advancement Opportunities
What You’ll Do
Customer Experience & Communication
Deliver a warm, professional, concierge-level greeting to every client
Actively listen to customer concerns and clearly explain service recommendations
Maintain consistent communication regarding repair status, timelines, and additional needs
Build long-term customer relationships to encourage loyalty and repeat business
Service & Repair Coordination
Accurately write repair orders reflecting customer concerns and technician findings
Collaborate with technicians and parts departments to ensure efficient workflow
Prepare detailed and accurate estimates for repairs and maintenance
Review completed work with customers and explain findings clearly and confidently
Sales & Performance
Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition
Achieve service sales goals while maintaining honesty, transparency, and trust
Promote dealership programs, warranties, and service packages
Qualifications
Previous Automotive Service Advisor experience required
Strong knowledge of automotive systems, maintenance, and repair processes
Exceptional communication and interpersonal skills
Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
Ability to multitask in a fast-paced environment while maintaining accuracy
Professional appearance and demeanor consistent with a luxury brand
Valid driver’s license with a clean driving record
Why Work at Tom Wood Group?
At Tom Wood Group, you’re more than an employee—you’re part of a family-owned company that has proudly served communities for over 50 years. We invest in our people through training, development, and advancement opportunities. Our culture is built on collaboration, integrity, and a sincere desire to help others—creating an environment where you can grow both personally and professionally.
What Makes Us Different
A values-driven organization built on:Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity
Advancement opportunities across multiple industries and locations
A culture that recognizes contributions and celebrates success
Comprehensive benefits designed to support you and your family
Employment Requirements
All offers of employment are contingent upon successful completion of a background check, motor vehicle record review, social security verification, and drug screening.Tom Wood Group is an Equal Opportunity Employer.
Tom Wood Honda is excited to be transitioning to a brand-new dealership facility in Whitestown, IN, (near Zionsville, North Brownsburg, and West Carmel) and is expected to open early 2027.
Team members hired now will have the opportunity to grow with us through this exciting transition.
Service Advisor
Join a Premier Automotive TeamTom Wood Group
Tom Wood Group is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional, concierge-level service experience. This role blends automotive knowledge, clear communication, and a commitment to excellence that aligns with our core values.
Location Note:
This position is currently based at our Anderson, IN location. Tom Wood Honda is excited to be transitioning to a brand-new dealership facility in Whitestown, Indiana, expected to open early 2027. Team members hired now will have the opportunity to grow with us through this exciting transition.
Schedule:Monday-Friday: 8:00 AM - 6:00 PMSaturday: 8:00 AM - 3:00 PM
What We Offer
Paid Time Off (PTO) & Vacation
Paid Holidays
Medical, Dental & Vision Insurance
401(k) with Company Match
Life & Disability Insurance
Professional Training & Career Development
Tuition Reimbursement
Service Awards
Career Advancement Opportunities
What You’ll Do
Customer Experience & Communication
Deliver a warm, professional, concierge-level greeting to every client
Actively listen to customer concerns and clearly explain service recommendations
Maintain consistent communication regarding repair status, timelines, and additional needs
Build long-term customer relationships to encourage loyalty and repeat business
Service & Repair Coordination
Accurately write repair orders reflecting customer concerns and technician findings
Collaborate with technicians and parts departments to ensure efficient workflow
Prepare detailed and accurate estimates for repairs and maintenance
Review completed work with customers and explain findings clearly and confidently
Sales & Performance
Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition
Achieve service sales goals while maintaining honesty, transparency, and trust
Promote dealership programs, warranties, and service packages
Qualifications
Previous Automotive Service Advisor experience required
Strong knowledge of automotive systems, maintenance, and repair processes
Exceptional communication and interpersonal skills
Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
Ability to multitask in a fast-paced environment while maintaining accuracy
Professional appearance and demeanor consistent with a luxury brand
Valid driver’s license with a clean driving record
Why Work at Tom Wood Group?
At Tom Wood Group, you’re more than an employee—you’re part of a family-owned company that has proudly served communities for over 50 years. We invest in our people through training, development, and advancement opportunities. Our culture is built on collaboration, integrity, and a sincere desire to help others—creating an environment where you can grow both personally and professionally.
What Makes Us Different
A values-driven organization built on:Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity
Advancement opportunities across multiple industries and locations
A culture that recognizes contributions and celebrates success
Comprehensive benefits designed to support you and your family
Employment Requirements
All offers of employment are contingent upon successful completion of a background check, motor vehicle record review, social security verification, and drug screening.Tom Wood Group is an Equal Opportunity Employer.