Entry-Level IT Support Technician

Who is TitleSmart, Inc.?

Our Mission Statement:

TitleSmart is an organization of advocates, working together to create a world-class customized Title and Closing experience for our customers that reflects our values of positivity, caring, and responsiveness.

♦ TitleSmart's Core Values ♦

Authenticity ♦ Empathy ♦ Gratitude ♦ Growth ♦ Positivity 

*To be considered for this position, please upload your resume*

Are you passionate about technology and eager to kickstart your IT career? We’re looking for a motivated and detail-oriented individual to join our IT team as an Entry-Level IT Support Specialist. This hands-on role offers excellent exposure to a wide range of IT systems, tools, and real-world troubleshooting scenarios. You’ll support end users; help maintain IT infrastructure and be a key player in ensuring smooth technology operations across our office locations.

If you’re ready to launch your IT career and want to be part of a supportive team where you can learn and grow, we’d love to hear from you!

Work Schedule: Monday through Friday, 8 AM to 5PM

*Requires occasional local travel, a valid driver’s license and access to reliable transportation are essential.

Key Responsibilities

• Provide prompt Level 1 IT support to internal users

• Configure and deploy new computers and user accounts

• Manage user access and perform password resets via Active Directory

• Maintain and update Group Policy settings

• Install and troubleshoot printers and related peripherals

• Support VoIP phone system setup and configuration

• Assist with VPN and firewall configuration and support

• Perform basic Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive)

• Maintain clear, accurate, and current IT documentation

Preferred Qualifications

• Strong interest in IT and a proactive attitude toward learning

• Familiarity with Windows OS and Office 365 applications

• Basic understanding of networking concepts (firewalls, VPNs) is a plus

• Experience with Active Directory and Group Policy is desirable

• Strong organizational and documentation skills

• Excellent communication and customer service abilities

• Valid driver’s license and willingness to travel locally

Education & Certifications

While no formal degree or certification is required, having one or more of the following is considered beneficial:

• Associate’s or Bachelor’s degree in Information Technology or related field

• Relevant certifications such as CompTIA A , Network , or Microsoft certifications

What We Offer

• Valuable hands-on experience across diverse IT environments

• On-the-job training and mentorship from experienced professionals

• A collaborative, team-oriented workplace

• Opportunities for career growth and advancement

• Reimbursement for travel between office locations

TitleSmart has a sharp focus on one goal - creating a "wow" customer experience. That focus and attention to all of the details that go into achieving it, have set TitleSmart on a fast track to growth. We believe there is always room to improve for the customer, and we are obsessed with all the little things that make up a great customer experience. 

It's the little things that make the BIG difference.TM

Salary : $35,000 - $40,000