What are the responsibilities and job description for the Level 2 IT Support Technician position at JDInet IT Services?
About the Company
JDInet is seeking a Level 2 IT Support Technician to support our managed IT services operations in the Minneapolis service area. This role is responsible for delivering day-to-day technical support, maintaining client environments, and resolving the majority of support issues independently.
About the Role
This is a hands-on technical role requiring strong troubleshooting ability, ownership of work, and confidence operating across a variety of small to mid-sized business environments. The ideal candidate is a self-sufficient problem solver who can manage their workload effectively, resolve most Level 1/2 issues without oversight, and escalate only when necessary.
Responsibilities
- Deliver day-to-day technical support
- Maintain client environments
- Resolve the majority of support issues independently
Qualifications
- ~4–7 years of experience in IT support or MSP environments
Required Skills
- Strong troubleshooting skills across Windows-based systems and user environments
- Experience supporting Microsoft 365 (user admin, email, permissions, basic tenant tasks)
- Ability to independently manage workload and prioritize tasks effectively
- Proven ability to resolve technical issues without step-by-step guidance
- Strong communication and customer service skills
Preferred Skills
- Experience in a Managed Service Provider (MSP) environment
- Familiarity with PSA tools (e.g., Autotask or similar)
- Experience with RMM tools and endpoint management platforms
- Basic networking knowledge (routing, switching, troubleshooting)
- Experience with backup, security, and monitoring solutions
- CompTIA Certifications of various levels are helpful but not required
Pay range and compensation package
- Competitive salary range of $55-$75k aligned with a strong Level 2 MSP technician role
- Reflective of experience, independence, and technical capability
- PTO, 401k, bonus, full benefits package available
Equal Opportunity Statement
JDInet is committed to diversity and inclusivity.
Additional Requirements
- Based in the Minneapolis service area
- Regular in-office presence expected
- Ability to travel locally for onsite client support as needed
Salary : $55,000 - $75,000