Director of First Impressions (Receptionist)

Description

Who is TitleSmart, Inc.?

Our Mission Statement

TitleSmart is an organization of advocates, working together to create a world-class customized Title and Closing experience for our customers that reflects our values of positivity, caring, and responsiveness.

TitleSmart's Core Values

Authenticity ♦ Empathy ♦ Gratitude ♦ Growth ♦ Positivity

We are a fast-growing, full-service title insurance company that is obsessed with the tiny details to make an exceptional customer experience. We were named one of Minneapolis/St. Paul Business Journal’s Best Places to Work in 2018 & 2019 as well as Star Tribune's Top 150 Workplaces for 2020 & 2021. We offer permanent employees many benefits such as generous time off, company paid acupuncture and cupping, corporate Life Time Fitness membership, paid sabbatical program with a $5,000 bonus, income protection, insurance (life, disability, medical, dental, and vision), and much more!

Qualifications

To be considered for this position, please upload your resume & cover letter.

We are looking for a professional and friendly receptionist to run the front desk! You will be the first impression for every customer that comes through the door or calls into the office. We’re looking for a highly organized individual who takes pride in delivering accurate work and can prioritize multiple tasks and duties throughout the day. Excellent communication skills are a must as you will work with multiple teams to respond to requests and provide miscellaneous office support, where needed, throughout the office and company. If you thrive in a fast-paced environment and have great attention to detail then this is the position for you!

Position hours are Monday - Friday, 8am - 5pm

Daily Tasks Include (but Not Limited To)

• Greeting and assisting customers
• Answering complex phone calls and routing them accurately with the highest degree of professionalism, customer service, and attention to detail
• Opening new transaction files and complete processing duties to the culmination of a successful settlement closing
• Providing miscellaneous office support where needed, and when applicable, throughout the company at all locations
• Conduct office and marketing supply ordering
• Responsible for keeping office neat and orderly
• Participating in continuing education and progress in duties in order to be promoted into more advanced tasks and roles
  
  

Desired Skills & Requirements

• Proficient computer, software, and typing skills
• Excellent grammar and spelling
• Strong attention to detail and accuracy
• Ability to work independently as well as with a team
• High degree of professionalism
• Socially intelligent and driven
• 1-3 years of professional office experience preferred
• Post-Secondary education preferred
• Title or Real Estate experience is helpful but not required
  
  

Physical Requirements

• Constantly required to sit, use hands to handle or feel, talk and hear
• Occasionally required to stoop, kneel, and crouch
• Occasionally required to lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus, and peripheral vision
  
  

TitleSmart has a sharp focus on one goal - creating a "wow" customer experience. That focus and attention to all of the details that go into achieving it, have set TitleSmart on a fast track to growth. We believe there is always room to improve for the customer, and we are obsessed with all the little things that make up a great customer experience.

It's the little things that make the BIG difference.TM