RMA Operations Specialist

Location: Wallingford, CT Department: Quality Posted: 2/6/2026 Location Name: Wallingford, CT

Wage: Depends on Experience Position Type: Full Time Shift: M-F 8 AM - 5 PM

FLSA: Salaried Non-Exempt

Summary

This role plays a critical part in enhancing our customer experience and internal efficiency by managing the front-end RMA process, coordinating cross-functional teams, and ensuring seamless handoffs throughout the lifecycle of an RMA. This position is critical for improving RMA's turnaround time, reducing backlog and strengthening internal efficiency and customer satisfaction.

Key Responsibilities

• Receive and process RMA submissions through HubSpot or approved intake channels.
• Assign RMA numbers and coordinate return instructions with Customer Service.
• Manage disposition workflows (credit, repair, rework, replacement).
• Partner with Finance and AR to support credit issuance and financial closure.
• Maintain accurate RMA records in ERP (Oracle preferred).
• Provide timely status updates to Customer Service for customer communication.
• Monitor RMA aging, backlog, and SLA performance.
• Identify and support process improvements to improve RMA efficiency.
  
  

Qualifications

• Experience in Operations, Manufacturing, Quality, Returns, or Customer Service coordination.
• Proficiency in ERP systems (Oracle preferred) and CRM tools such as HubSpot.
• Strong organizational and follow-up skills.
• Ability to manage multiple cases and work cross-functionally.
• Detail-oriented with a continuous improvement mindset.
  
  

Times Microwave Systems is an equal opportunity employer M/F/D/V.