What are the responsibilities and job description for the Customer Service Dispatcher position at Tim's Home Services?
Service Dispatcher – Residential Plumbing & HVAC | Twin Cities Metro
Are you a calm, quick-thinking scheduler who loves keeping things moving smoothly? We’re looking for a Service Dispatcher to be the hub of our daily operations—matching the right technician to the right job, keeping the schedule on track, and making sure customers feel informed and supported from start to finish.
What You’ll Do:
- Dispatch and schedule service calls for plumbing, HVAC, and drain services across the Twin Cities Metro
- Monitor technician routes, job progress, and available time windows to optimize the daily schedule
- Communicate with technicians throughout the day to adjust plans as jobs change or emergencies come in
- Keep customers updated on arrival times, delays, and service status in a professional, friendly way
- Enter and maintain accurate job notes, customer details, and scheduling updates in our service software
- Prioritize urgent calls and coordinate same-day service whenever possible
- Support the front office with overflow calls and customer questions as needed
What We Offer:
- Competitive hourly pay based on experience bonus opportunities
- Paid vacation and sick time
- Medical insurance and HSA
- 401(k)
- Supportive team environment with room to grow
- Stable, year-round work with a respected local company
What You Bring:
- 1 year of dispatching, scheduling, or fast-paced customer service experience (home services preferred)
- Strong organization skills and the ability to think on your feet
- Clear, confident communication—especially when schedules change
- Ability to multitask and stay focused in a high-volume environment
- A team-first mindset and willingness to jump in where needed
- Familiarity with ServiceTitan or similar service software is a plus, but we’re happy to train the right person
Sound like a good fit?
Apply now through really or call us directly to learn more. We’re excited to meet someone who’s ready to keep our operation running smoothly and grow with us!
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $25