What are the responsibilities and job description for the CSR- Customer Service Representative position at Gotham Tax Service LLC?
Gotham Tax Service is a local, family-owned business in 2002. Gotham Tax has seven locations in the Twin Cities area. We specialize in friendly, reasonably-priced tax preparation with experienced preparers. Because we are a small business, we can keep our prices lower than our competitors, while still maintaining a high quality process..
Our work environment includes:
On-the-job training
Safe work environment
Relaxed atmosphere
We are looking for a Customer Service Representative for Evenings & Saturdays.
Monday-Friday 4:30pm-7pm
Saturday 8:30am-5pm
Responsibilities:
- Answer incoming phone calls
- Greet & welcome clients as soon as they arrive at the office
- Scan documents
- Monitor printers and distribute printed papers to the Preparer that printed them
- Scan client documents
- File folders into their proper alphabetical order
- Ensure that there are sufficient supplies and restock desks as necessary
- Maintain a clean office
- Manage the CSR email in a timely manner.
Requirements:
- Experience with multi-line telephone networks
- Previous experience working in customer service
- Strong communication skills to effectively interact with clients
- Excellent time-management skills
- Adept at prioritizing, scheduling and multitasking
- Good attention to detail
- Can properly operate office equipment (ie. Scanner)
- Able to contribute positively as part of a team, helping out with various tasks as required
- Willing to ask for assistance when needed
If you're organized and enjoy working with people, we invite you to apple for the position of CSR - Customer Service Representative.
We primarily offer Face-to-Face Appointments with our Clients, with Drop-Off Returns also being common.
Hourly Pay Rate starts at $18, depending on Qualifications.
Salary : $18