What are the responsibilities and job description for the Principal SME / Sr. ServiceNow Engineer SPM – Remote 4953 position at Tier4 Group?
Principal SME / Sr. ServiceNow Engineer SPM – Remote 4953
Our client is making a strategic investment in ServiceNow and is seeking a Principal / Senior ServiceNow Engineer with deep, repeatable Strategic Portfolio Management (SPM) implementation experience.
This role is a hands-on technical leadership position, responsible for driving the enterprise rollout and long-term success of ServiceNow SPM, including Collaboration Workspace and Project/Portfolio Management, while aligning with broader platform initiatives such as SAM, HAM, CMDB maturity, and platform scalability.
This is not a traditional people-management role. Instead, this is a builder–architect hybrid: someone who can think at the architectural and governance level while remaining deeply involved in design, configuration, and delivery.
What You’ll Do
- Lead the technical implementation of ServiceNow Strategic Portfolio Management (SPM), bringing proven experience from multiple enterprise SPM deployments, ideally within large, complex environments.
- Serve as the hands-on technical authority for SPM design, configuration, and delivery, including Collaboration Workspace and Project/Portfolio Management.
- Act as the primary technical interface to the EPMO, partnering closely to ensure portfolios, programs, and projects are aligned with enterprise goals and governance.
- Work directly with implementation partners and integrators, providing oversight, direction, and quality control throughout delivery.
- Design and build scalable solutions using Flow Designer, scripting, integrations, and platform automation.
- Support alignment between SPM and broader platform capabilities including Software Asset Management, Hardware Asset Management, and CMDB maturity.
- Coach and upskill internal engineering teams, serving as a long-term platform gatekeeper post–go-live to ensure standards, consistency, and maintainability.
- Act as an escalation point for complex technical challenges, providing clear, confident direction without over-communication or ambiguity.
- Contribute to platform governance, documentation, and delivery standards to support sustainable growth of the ServiceNow ecosystem.
What You Bring
Required Qualifications
- Senior-level ServiceNow engineering experience in enterprise environments (typically 7 years).
- Demonstrated experience across multiple ServiceNow SPM implementations, preferably at scale.
- Background working for or alongside ServiceNow integrators or consultancies (current or past strongly preferred).
- Experience delivering at least one greenfield or net-new ServiceNow implementation from planning through go-live.
- Strong hands-on expertise in ServiceNow configuration, development, and integrations.
- Ability to engage confidently with executive stakeholders and EPMO teams, translating strategy into execution.
- Proven ability to balance architect-level thinking with hands-on delivery.
Preferred Qualifications
- Experience with IT Asset Management (SAM/HAM) and CMDB governance.
- Familiarity with Discovery, Service Mapping, and CMDB data quality best practices.
- ServiceNow certifications related to SPM, ITSM, or platform architecture.
- Experience in Banking and/or Financial Services environments preferred.
What Success Looks Like
- A successful, enterprise-grade rollout and adoption of ServiceNow SPM across portfolios and projects.
- Clear visibility, governance, and confidence within the EPMO and leadership teams.
- A well-governed, scalable ServiceNow platform with strong CMDB and asset foundations.
- Internal teams enabled and supported, with consistent standards enforced post–go-live.