Operations Manager

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE

Operations is a critical component of our business, fueling the success of our overall client experience. The Operations Manager is responsible for overseeing day-to-day operational effectiveness, as well as developing and leading the operations strategy for the New York Flagship. The role will include managing all aspects of product flow, inventory control, ecommerce fulfillment, policy enforcement, and asset protection. Additionally, you will partner with the wider management team to optimize operational efficiencies across all team members to have a positive impact on sales, customer service & stock management for online and offline.

The successful candidate will have previously held a management level position and has experience leading operations functions in a retail (preferably luxury) environment. With extensive people management and development skills, you will be required to act as management advisement/support to the Store Manager and therefore be experienced in providing innovative solutions to business challenges.

Primary Responsibilities:

Retail Operations

• Execute cycle counts on a daily, weekly, monthly basis as needed
• Perform full inventory quarterly or as determined to best mitigate on hand negatives and overages
• Analyze business trends partnering with senior management to communicate pull back requests, consolidations, and style requests
• Manage product deliveries, reception, defectives, and overall organization to best impact client experience continuously improving processes
• Ensure team members are trained and following policy and procedures relating to operations

Ecommerce Operations

• Product monitoring and oversight: consignments, transfers, client owned purchases, holds, ensuring policy is followed and maintained
• Ensuring proper supply replenishment and on hand level management
• Managing completion of daily fulfillment needs and proper communication with clients through strong partnership with customer service and warehouse team
• Continuously improving process to mitigate no stocks, delayed shipment and other key performance indicators with a direct impact on the Thom Browne client

SKILLS

• Excellent organization, administration, excel and computer skills.
• Previous experience with operations systems is strongly preferred.
• Strategic thinker with the ability to see the big picture, develop new ideas and think through creative solutions
• Proven analytical skills, strong attention to detail, and an ability to use data and metrics to back up assumptions, develop business cases

WHAT WE OFFER YOU

• Competitive pay
• Comprehensive benefits package
• Company uniform uniform allowance
• 401(k) company match
• Diverse and inclusive working environment