Sales Associate

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE

• Consistently achieve and exceed monthly, seasonal, quarterly, and annual sales goals.
• Develop and maintain a sophisticated client network through strategic clienteling, personalized outreach, and long-term relationship building.
• Demonstrate exceptional knowledge of Thom Browne collections, brand heritage, and craftsmanship to deliver tailored recommendations across all product categories.
• Proactively identify opportunities to elevate the client experience through styling, wardrobing, cross-selling, and storytelling while anticipating evolving client needs.
• Cultivate new business opportunities and expand the client base through networking, referrals, community engagement, and outreach initiatives.
• Communicate actionable insights regarding client preferences, product performance, and local market trends to support business growth.
• Ensure operational excellence through effective inventory management, adherence to internal control standards, and seamless execution of daily store operations.

THE IDEAL CANDIDATE

• Fluency in Mandarin, Korean, or Vietnamese strongly preferred.
• Minimum 2–3 years of experience in luxury retail, premium fashion, or a high-touch client service environment.
• Proven ability to develop new business and acquire prospective clients through authentic relationship-building and strategic outreach.
• Demonstrated expertise in client relationship management, luxury selling techniques, product storytelling, and effective communication.
• Highly organized, self-motivated, and results-driven, with excellent interpersonal and collaboration skills.
• Confident, polished, and entrepreneurial, with the ability to thrive both independently and within a team-oriented environment.
• Passionate brand ambassador with a genuine appreciation for the Thom Browne universe, luxury craftsmanship, and client experience.

WHAT WE OFFER YOU

• Competitive hourly rate of $23.00–$25.00 plus commission. Final compensation will be determined based on experience, skills, and qualifications.
• Comprehensive benefits package.
• Thom Browne classic uniform.
• 401(k) with company match.
• Diverse, inclusive, and collaborative working environment.
• Opportunities for professional growth and career development within a global luxury brand and the Ermenegildo Zegna Group.