What are the responsibilities and job description for the Amazon Connect Lead position at ThinkNorth LLC?
Hi,
Role: Amazon Connect Lead
Location: Atlanta, GA (Onsite Hybrid)
Duration: 12 Months
Job Description:
Primary Technical Skill
- Contact Center Technical Lead Experience 8 years
Role Overview
- Handle service delivery and ensure performance across all Amazon Connect Implementation and support areas
- Oversee overall implementation development support operations enhancements and system updates
- Act as primary escalation point for incidents
- Identify process gaps and implement improvements
- Lead and mentor Junior engineers
- Maintain relationships with internal and external stakeholders
Skills Required
- Deep handson experience with Amazon Connect
- Strong knowledge of AWS Lambda DynamoDB S3 Amazon Lex Bedrock API Gateway IAM
- Indepth understanding of contact flows queues routing profile quick connect telephony config and call routing
- Strong troubleshooting skills in WebRTC and voice issues
- Strong leadership and communication skills
Good to have skills
- Strong handson programming experience in
- Nodejs preferred for Lambda functions and API integrations
- Python for Lambdas automation scripts and backend logic
- Experience with CloudWatch Connect Metrics CICD pipelines
- Implement endtoend CICD pipelines for
- Lambdas
- Contact Flows
- Amazon Lex
- Configuration JSON
- Ensure automated builds packaging deployments and rollback mechanisms
- Experience integrating with Salesforce Service Cloud Voice
- Good documentation and process improvement capability
Best Regards,
Sam
1
Lead Technical Recruiter