What are the responsibilities and job description for the Amazon Connect Lead position at The Avian Consulting LLC?
Job Title: Amazon Connect Lead
Location : Atlanta, GA (Onsite )
Contract
Job Description:
Primary Technical Skill
- Contact Center Technical Lead Experience 8 years
Role Overview
- Handle service delivery and ensure performance across all Amazon Connect Implementation and support areas
- Oversee overall implementation development support operations enhancements and system updates
- Act as primary escalation point for incidents
- Identify process gaps and implement improvements
- Lead and mentor Junior engineers
- Maintain relationships with internal and external stakeholders
Skills Required
- Deep handson experience with Amazon Connect
- Strong knowledge of AWS Lambda DynamoDB S3 Amazon Lex Bedrock API Gateway IAM
- Indepth understanding of contact flows queues routing profile quick connect telephony config and call routing
- Strong troubleshooting skills in WebRTC and voice issues
- Strong leadership and communication skills
Good to have skills
- Strong Hands-on programming experience in
- Nodejs preferred for Lambda functions and API integrations
- Python for Lambdas automation scripts and backend logic
- Experience with CloudWatch Connect Metrics CICD pipelines
- Implement end-to-end CICD pipelines for
- Lambdas
- Contact Flows
- Amazon Lex
- Configuration JSON
- Ensure automated builds packaging deployments and rollback mechanisms
- Experience integrating with Salesforce Service Cloud Voice
- Good documentation and process improvement capability