What are the responsibilities and job description for the IBM Sterling Platform Support Engineer position at ThinkNorth LLC?
Hi,
Role: IBM Sterling Platform Support Engineer
Location: Denver, CO (Hybrid role - 3 days/week)
Duration: 12 Months
Job Description:
Required Skills & Capabilities
The vendor must provide resources with hands-on expertise aligned to Sterling MFT support roles:
- IBM Sterling B2B, SFG, SSP configuration and support
- BPML development and scripting for automation
- Secure file transfer protocols (SFTP, FTPS, HTTPS, Connect:Direct)
- File encryption (PGP/GPG)
- Linux, Unix, and Windows system support
- Root cause analysis and incident troubleshooting
- Partner onboarding and integration support
- Monitoring tools (Dynatrace, BigPanda)
- SQL and scripting knowledge for diagnostics and automation
- Ability to implement process improvements and proactive monitoring
Scope of Services
- End-to-end ticket lifecycle ownership
- Monitoring and alert response
- File transfer issue resolution and recovery
- Partner connectivity support
- Batch and process management
- Patch validation and environment support
- Runbook execution and continuous improvement
- 24/7 support model
Best Regards,
Sam
1
Lead Technical Recruiter