What are the responsibilities and job description for the Customer Service/ Sales Support Liaison position at Thermo Fisher Scientific?
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
A Day in the Life:
At Thermo Fisher Scientific, we're seeking a Sales Operations Analyst to contribute to commercial excellence within the Transplant Diagnostics Division. You'll contribute to optimizing sales effectiveness through data-driven insights, process improvements, and strategic support of our commercial teams. In this collaborative environment, you'll analyze complex data sets, manage sales compensation programs, and develop actionable insights to drive business growth. This position offers excellent opportunities for professional development while making meaningful contributions to world-class scientific solutions.
Location: Fishers, Indiana.
Relocation assistance is NOT provided.
Keys to Success:
Education
Standard (Mon-Fri)
Environmental Conditions
Office
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
A Day in the Life:
At Thermo Fisher Scientific, we're seeking a Sales Operations Analyst to contribute to commercial excellence within the Transplant Diagnostics Division. You'll contribute to optimizing sales effectiveness through data-driven insights, process improvements, and strategic support of our commercial teams. In this collaborative environment, you'll analyze complex data sets, manage sales compensation programs, and develop actionable insights to drive business growth. This position offers excellent opportunities for professional development while making meaningful contributions to world-class scientific solutions.
Location: Fishers, Indiana.
Relocation assistance is NOT provided.
Keys to Success:
Education
- Bachelor's Degree required, advanced degree preferred.
- Preferred Fields of Study: Business, Finance, Economics, Computer Science, Engineering or related field.
- 5 years of experience in sales operations, business analytics, or related field.
- Advanced certifications in relevant areas (e.g., Salesforce, data analytics) are a plus.
- Strong proficiency with CRM systems, particularly Salesforce.com.
- Advanced skills in Excel, PowerBI, SQL, and data visualization tools.
- Expert knowledge of sales compensation processes and incentive plan design.
- Experience with Xactly Incent or similar ICM systems.
- Proven ability to analyze complex datasets and derive actionable insights.
- Strong project management and process improvement capabilities.
- Excellent written and verbal communication skills.
- Ability to build relationships and collaborate across all organizational levels.
- Experience presenting to and partnering with senior leadership.
- Proficiency in creating executive-level reports and presentations.
- Strong attention to detail and commitment to data accuracy.
- Ability to work independently and manage multiple priorities.
- Experience in life sciences, healthcare or related industries preferred.
- Travel up to 10-15% may be required.
- English proficiency required; additional languages beneficial for international roles
- Must be legally authorized to work in the United States without sponsorship.
- Must be able to pass a comprehensive background check, which includes a drug screening.