What are the responsibilities and job description for the Customer Service/Sales Support position at Novelty, Inc.?
Customer Service & Sales Support Specialist
Location: Greenfield (Corporate Office)
Schedule: MondayFriday, 8:00 AM 5:00 PM
About Novelty Inc.
Novelty Inc. is a multi-channel product development company that creates high-impulse, trend-driven merchandise and sells directly to major retailers. We pride ourselves on developing fun, innovative productsand building sales programs that help our partners succeed.
The Opportunity
Were looking for a Customer Service/Sales Support Specialist to join our team. This role is perfect for someone who enjoys working behind the scenes to support sales, solve problems, and ensure customers have a seamless experience.
Youll be a key point of contact for clients after the salehelping manage orders, answer questions, and keep everything running smoothly.
What Youll Do
- Partner with the sales team to ensure excellent client experience
- Serve as the primary point of contact for clients post-sale
- Provide ongoing sales and marketing support
- Process and enter orders (high volume data entry)
- Coordinate product returns for guaranteed sale programs
- Respond to sales team and client inquiries in a timely manner
- Resolve customer concerns professionally and efficiently
- Collaborate with logistics and internal teams to ensure timely order delivery
- Support cross-functional projects and team initiatives
What You Bring
- High School Diploma or GED
- Experience supporting a sales team (retail or impulse merchandise a plus)
- Strong communication skills with both clients and internal teams
- Excellent organization and problem-solving abilities
- Comfortable handling high-volume data entry and multitasking
- Proficiency in Microsoft Office (especially Excel and Outlook)
- Experience with Shopify, CRM, or ERP systems (Infor SX is a plus)
What We Offer
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Vacation and Holidays
Why Join Us?
- Be part of a creative, fast-moving company
- Work closely with a supportive and collaborative team
- Casual dress office environment
- Play a direct role in helping customers and driving business success