Service Coordinator

About Client:

We partner with a premier provider of residential audio/video and automation systems, specializing in seamlessly integrating advanced technology into homes. Since 2004, their expert team has worked with top industry brands to enhance living spaces with immersive audio, video, and lighting solutions. Collaborating with designers and architects, they ensure technology complements both aesthetics and functionality. Their innovative projects, including concealed motorized shades and ducted subwoofer systems, elevate home experiences without compromising design integrity.

Job Description:

We are seeking a friendly, dependable Service Coordinator to support day-to-day operations and keep things running smoothly behind the scenes. A significant portion of this role will focus on serving as the first point of contact for client support requests through our Zendesk ticketing system. This individual will monitor incoming service tickets, respond promptly and professionally, and route each request to the appropriate internal team member for resolution.

While technical expertise is not required, strong written communication skills and a calm, client-focused approach are essential. Additional responsibilities include coordinating schedules, supporting ongoing client communication, managing service tickets, and handling general administrative tasks. While limited remote flexibility may be available, regular in-office presence and a consistent weekly schedule are essential. This is an excellent opportunity for someone who is organized, proactive, and enjoys being a reliable support resource for a collaborative team.

What We Offer:

Competitive Pay & Benefits

• $22 - $25 per hour
• Health benefits, 401(k) & 4% company match
• Start with 10 days of Paid Time Off, with an increase each year—up to 20 days max!
• 8 Paid Holidays
• Parental & Bereavement Leave
  
  

Career Growth & Perks

• Professional career assistance
• Training & development to help you reach your goals
• Exciting projects in luxury settings
  
  

Work Culture & Extras

• Laid-back, supportive, and fun team environment
• Office gym fun team gatherings with drinks & snacks
  
  

Essential Duties & Responsibilities

• Monitor, track, and respond to service tickets in accordance with established service level agreements.
• Assist with client communications, ensuring a professional, courteous, and responsive experience.
• Help coordinate and maintain weekly schedules for the team, communicating updates as needed.
• Maintain office organization, including stocking supplies and keeping workspaces presentable for client visits.
• Perform general administrative and operational support tasks to assist the broader team.
  
  

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication and interpersonal skills.
• Basic familiarity with ticketing systems, scheduling tools, and communication platforms.
• Highly organized, detail-oriented, and able to manage multiple tasks effectively.
• Ability to work independently while also collaborating as part of a team.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.