What are the responsibilities and job description for the Hotel Front Desk Supervisor position at The Westin Buffalo?
Compensation: $21.00 per hour
The opportunity
Delaware North Parks and Resorts is seeking full-time and part-time Hotel Front Desk Supervisors to join our team at The Westin Buffalo in Buffalo, New York. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.
If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.
Pay
$21.00 – $21.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
What we offer
Receive a $750 Sign-on Bonus! Bonus is paid out over time!
Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will give you the opportunity to meet people from around the world and work with a supportive team focused on career development.
- Health, dental, and vision insurance*
- 401k with company match*
- Paid vacation days and holidays*
- Paid parental bonding leave*
- Tuition or professional certification reimbursement*
- Weekly pay
- Free shift meal
- Free parking
- 30% discount at Jake’s Cafe
- Discounted room rates for employees, friends, and family
- Generous Marriott discounts
- Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide
*Available for full-time, year-round team members
What will you do?
- Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions.
- Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints.
- Implement policies, procedures, and service standards in conjunction with management.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.
- Coordinate with housekeeping department.
- Willing to cross train in other departments as needed.
- All other duties as assigned.
More about you
- 1 year of guest service, front desk/ hospitality experience required with supervisory experience preferred.
- Demonstrated ability to resolve guest experience problems.
- Degree or studies in Hospitality Management preferred.
- Experience with hospitality computer programs such as HotSOS and property management systems.
- Ability to follow procedures and work well under pressure with attention to detail.
Physical requirements
- Stand and walk for extended periods of time.
- Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift.
Shift details
Days
Evenings
Holidays
Weekends
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Salary : $21