What are the responsibilities and job description for the Front Desk Clerk position at The Westin Buffalo?
Compensation: $17.50 to $18.50 per hour
The opportunity
Delaware North Parks and Resorts is hiring full-time or part-time Front Desk Clerks to join our team at The Westin Buffalo in Buffalo, New York. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived; apply now and join our team.
Pay
$17.50 – $18.50 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
What we offer
Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will allow you to meet people from around the world and work with a supportive team focused on career development.
- Health, dental, and vision insurance*
- 401 (k) with company match*
- Paid vacation days and holidays*
- Paid parental bonding leave*
- Tuition or professional certification reimbursement*
- Weekly pay
- Free shift meal
- Free parking
- 30% discount at Jake’s Cafe
- Discounted room rates for employees, friends, and family
- Generous Marriott discounts
- Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide
*Available for full-time, year-round team members
What will you do?
- Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
- Manage cash and credit card transactions while keeping accurate paperwork
- Resolve small guest issues immediately, delivering items to guests as needed
- Monitor and balance the daily figures, post room and tax charges on guest accounts
More about you
- Good interpersonal communication skills in person and by phone, and previous customer service experience are beneficial.
- Ability to multitask, function professionally under pressure from guests and supervisors.
- No high school diploma or GED required.
- Previous customer service experience preferred.
- Previous front desk experience preferred.
Physical requirements
- Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts.
Shift details
Days
Evenings
Holidays
Weekends
OT as needed
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Salary : $18 - $19