What are the responsibilities and job description for the Front Desk Clerk / Guest Service Agent position at FairBridge Inn Express?
About Us
We are a busy, 65-room limited-service hotel in Williamsville with a small, close-knit, and dependable team. Our Front Desk Clerks are the heartbeat of our daily operations—welcoming guests, solving problems, and ensuring the property runs seamlessly. If you are reliable, calm under pressure, and enjoy working independently in a supportive environment, we would love to meet you!
Position Overview
As a Guest Service Agent during the 3:00 PM to 11:00 PM, you will manage check-ins, guest inquiries, and routine operational workflows. This active, hands-on role requires strong multitasking abilities, great judgment, and a professional demeanor—especially during solo shifts or when management is off-site.
Key Responsibilities
- Guest Services: Deliver a warm, efficient check-in and check-out experience; manage reservations, modifications, and cancellations accurately; answer questions about the hotel and local Williamsville/Amherst area; handle guest concerns professionally.
- Daily Operations: Process payments, handle cash, and balance the drawer; monitor property cameras and maintain security awareness; complete shift checklists, logs, and reporting; coordinate room statuses and special requests with housekeeping.
- Property Support: Restock lobby supplies; assist with laundry and public area cleanliness; deliver items to guest rooms; pitch in with small operational tasks as needed.
What We’re Looking For
- Reliability: Consistent punctuality and dependable transportation are essential.
- Composure: The ability to stay calm, think clearly, and resolve issues independently—including handling the occasional upset guest with grace.
- Multitasking: Comfortable juggling phones, guests, software systems, housekeeping coordination, and light property tasks.
- Tech Skills: Basic computer proficiency and the willingness to learn property management software.
- Experience: Hospitality or customer service experience is a plus, but a positive attitude and strong work ethic matter most!
Note: Some shifts may require working independently depending on the schedule and time of day.
Our Commitment to You
We are committed to maintaining a workplace where every employee feels valued and respected. We do not tolerate discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic.
Ready to join our team? Apply today!
Pay: From $17.00 per hour
Expected hours: 40.0 per week
Shift availability:
- Overnight Shift (Preferred)
- Night Shift (Required)
Ability to Commute:
- Buffalo, NY 14221 (Required)
Work Location: In person
Salary : $17