What are the responsibilities and job description for the Customer Service Representative - Remote (in Vermont) position at The Vermont Country Store?
We’re looking for seasonal Customer Service Representatives who love Vermont as much as we do and appreciate our practical, hard-to-find products. In this role, you’ll help customers find exactly what they need—and maybe something extra they’ll love—from our catalog and online store. Full-time and part-time seasonal positions are available!
If that sounds like fun, you may be just the person we’re looking for!
The majority of our Customer Service Representatives work from the comfort of their own homes in Vermont! Others prefer to work in our call center in Rutland, Vt.
Every Customer Service Representative receives on-the-job training! Equipment including laptop, monitor and keyboard are provided for remote Customer Service Representatives.
Current Customer Service Hours of Operation:
Monday – Saturday: 8:00am – 8:00pm
Sunday: 10:00am – 6:30pm
A Sampling of What You’ll Do
- Answer customer phone calls to assist with placing orders from our catalog or online store
- Answer customer questions about products and orders
- Become knowledgeable about products offered by The Vermont Country Store
- Build relationships and engage customers during phone calls
Who We’re Looking For
- Must be a Vermont resident, work must be performed in Vermont
- Must have an internet speed of at least 40mbps for remote work
- Must be at least 16 years of age
- Dependable, enthusiastic, and flexible team player
- Ability to learn new computer applications
- Ability to use a laptop, keyboard and mouse
- Desire to work in a fast-paced environment
About Us
The Vermont Country Store is one of the most unique and beloved companies in America. Orton Family owned since 1946, the company offers a comprehensive assortment of high-quality, practical and hard-to-find goods through its catalog, website and two stores in Weston and Rockingham, Vermont. Despite the company’s image as an old-fashioned country store, The Vermont Country Store is a champion of innovation in our marketing, our operations and as an employer of choice. For two years running, The Vermont Country Store has earned the #1 ranking in the Universal Service Provider category of Newsweek Magazine’s Best Online Shops, placing ahead of Amazon, Walmart, Target and other industry leaders. Come join our high-performing team who collaborate, innovate, and deliver strong results. We're committed to seeking life-long learners, promoting from within and creating long-term opportunities for those who excel. We welcome you to apply even if you don’t check all the boxes. We hope you'll consider joining us and see where a career with us can lead you.
What You’ll Love About The Vermont Country Store
- Flexible schedules!
- Potential for year-round employment
- Free local bus service
- Employee referral bonus
- 40% employee discount
- Fun seasonal activities and giveaways
- Perks including Vermont Area Attractions discounts