What are the responsibilities and job description for the Customer Service Representative - In-Person position at The Vermont Country Store?
We’re looking for friendly, enthusiastic people who love Vermont and value our practical, hard-to-find products. As a Customer Service Representative, you’ll help customers find exactly what they need—and perhaps something they didn’t know they wanted—from our catalog and online store. Full- and part-time seasonal positions are available!
Sound like fun? You may be exactly who we’re looking for!
No experience? No problem—every Customer Service Representative receives on-the-job training.
Location: 15 West Street, Rutland, VT
Current Customer Service Hours of Operation:
Monday – Saturday: 8:00am – 8:00pm
Sunday: 10:00am – 6:30pm
A Sampling of What You’ll Do
· Assist customers by phone with orders from our catalog or online store
· Answer questions about products and orders
· Build product knowledge about The Vermont Country Store’s offerings
· Connect with customers and build relationships during calls
Who We’re Looking For
- Must be a Vermont resident
- Must have an internet speed of at least 40mbps for remote work
· Must be age 16 or older
· Dependable, enthusiastic, flexible team player
- Ability to learn new computer applications
· Ability to use a laptop, keyboard, and mouse
· Comfortable working in a fast-paced environment
About Us
The Vermont Country Store is one of America’s most unique and beloved companies. Family-owned by the Ortons since 1946, we offer a wide selection of high-quality, practical, and hard-to-find goods through our catalog, website, and stores in Weston and Rockingham, Vermont. While we embrace our old-fashioned country store roots, we also drive innovation in our marketing, operations, and workplace culture. For two years running, The Vermont Country Store has earned the #1 ranking in Newsweek Magazine’s Best Online Shops Universal Service Provider category, ahead of Amazon, Walmart, Target, and other industry leaders. Join a high-performing team that collaborates, innovates, and delivers strong results. We support lifelong learning, promote from within, and create long-term opportunities for those who excel. Even if you don’t meet every qualification, we encourage you to apply and explore where a career with us could lead.
What You’ll Love About The Vermont Country Store
- Flexible schedules!
- Potential for year-round employment
- Free local bus service
- Employee referral bonus
- 40% employee discount
- Fun seasonal activities and giveaways
- Perks including Vermont Area Attractions discounts