What are the responsibilities and job description for the Enrollment Counselor for Extended University position at The University of Texas at El Paso?
Position Information
Hiring Department: Extended University
Reports To: Recruitment Services Manager for Online Programs
Job Location: El Paso, Texas (Hybrid)
Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.
Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm. Flexibility is required on evenings and weekends.
FLSA status: Exempt
Earliest Start Date: As soon as possible.
Salary: $40,000 Annually
Required Application Materials
Provides professional level knowledge, advice, and coaching to students and prospective students regarding the institutional student admissions process for online bachelors, masters, doctoral and certificate programs .
Interprets rules, regulations, procedures and policies to students and outside agencies.
Answers questions in person, via email, faxes and over the telephone regarding program information, admissions requirement and process.
Disseminates information to prospective students and other interested persons regarding programs, enrollment requirements, policies and procedures. This involves understanding and being literate in all program aspects of over twelve programs, both undergraduate and graduate.
Makes decisions requiring initiative and judgment in responding to individual student needs; uses discretion in finding solutions, and works independently on significant matter.
Tracks student progress in recruitment pipeline and monitors students’ academic information and curricula.
Maintains and records admission information and any communication to student into database.
Oversees the application process from receipt of application to admitted.
Review student transcripts for eligibility to online programs. Requires an understanding of all aspects related to transcript evaluation, admissions standards and criteria and its legislating policies.
Compares and contrasts the student’s transcript to online program course carousel and develops personalized advising scripts related to the student’s progression through the program.
Creates and executes communication plan to prospective students; sends correspondence. This communication plan includes every aspect related to admissions and program information. Requires the ability to understand an abundance of program and university information.
Assist in the planning of recruitment events. In addition, participates and manages various local recruitment events throughout the year.
Composes, prepares, proofreads email communication, reports, and other complex documents; files correspondence and other reports; acts as custodian of university documents and records.
Works closely with the department administrative staff to analyze enrollment trends and assigned recruitment and retention goals. This includes ensuring that key performance indicators are being met and adjusting accordingly. This may include working with staff to develop webinars and other alternative means of meeting program recruitment goals.
Develops appropriate strategies, assess effectiveness and adjust strategies as necessary.
Utilizes database tools to efficiently track each interaction and the progress of all assigned leads.
Achieves daily efficiency metrics pertaining to speed to lead, call volume, talk time, first time contacts, and new applications as established by department policies.
Communicates industry trends, quality of leads, and program updates for appropriate cross-functional and departmental team members.
Actively participates with preparation in weekly meeting rhythms to discuss performance data, prospective applicant concerns, and creative solutions to enhance team performance.
Conducts a self-audit to ensure efficiency and consistency of database.
Implements an email cultivation strategy designed to re-engage leads that have fallen to inactive statuses.
Maintains a minimum standard database audit of scores.
Ensures customer satisfaction by understanding student needs, analyzing customer feedback and implementing appropriate improvement initiatives.
Assist with the coordination and occasional supervision of the recruitment unit, including oversight of assigned staff when requested by the center supervisor.
Develops and nurtures relationship with students, faculty, staff and other community members.
Serves as liaison to several University departments or administrative areas.
Maintains a high degree of confidentiality on all of the sensitive information this position is privy to.
Works in collaboration with department administrative staff, program directors, academic advisors, and other campus officials.
Knowledge of all Microsoft Office software.
Comply with all State and University policies.
Other duties may be assigned.
Supervisory Responsibilities No supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required Qualifications
Education: Bache l o r’s deg r e e fr o m f ou r -year co ll eg e o r un i ve r s ity.
and
Experience: One year of experience, related to the statement of duties and responsibilities; or equivalent combination of education and experience. Must have the ability to work well in a fast paced environment and possess excellent acumen.
Preferred Qualifications
Two to three year’s sales experience (in an outbound calling environment preferred).
General knowledge of higher education and/or college admissions and recruitment preferred.
Familiarity with student records and customer communications systems such as Banner, CRM systems and Perspective Content.
Experience in a similar role in a higher education setting.
Why Pick UTEP
The University of Texas at El Paso (UTEP ) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.
UTEP is America’s leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 26,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor’s, master’s and doctoral degree programs at the only open-access, top-tier research university in America.
This is an especially exciting time to join UTEP as it advances the goals of its 2030 Strategic Plan . Built around the institution’s core strengths—its location, its people, its supportive culture, and its community partnerships—the plan lays out a bold vision for the next decade, aimed at maximizing the University’s regional impact and national stature.
What UTEP Offers
Miner Perks and Benefits
Additional Information
Note: To the extent that this position involves research, work, or access to critical infrastructure as referenced in Executive Order GA-48, being hired for and continuing to be employed in this position requires the ability to maintain the security or integrity of the infrastructure.
The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code
While performing the duties of this job, the employee is regularly required to stand; walk; sit; stoop, kneel and crouch. The employee is frequently required to use hands to feel; reach with hands and arms; and talk or hear. The employee is occasionally required to lift and move up to 25 pounds.
While performing the duties of this job, the employee is occasionally exposed to work in outdoor weather conditions, and risk of electrical shock. The noise level in the work environment is moderate.
In keeping with its access, excellence, and impact mission, The University of Texas at El Paso is committed to a learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.
The University of Texas at El Paso is an Equal Opportunity Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries—including the filing of a Formal Complaint or reporting an incident—about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at titleix@utep.edu , or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 223C.
For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu .
Hiring Department: Extended University
Reports To: Recruitment Services Manager for Online Programs
Job Location: El Paso, Texas (Hybrid)
Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.
Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm. Flexibility is required on evenings and weekends.
FLSA status: Exempt
Earliest Start Date: As soon as possible.
Salary: $40,000 Annually
Required Application Materials
- Resume
- Cover Letter
- List of three references
Provides professional level knowledge, advice, and coaching to students and prospective students regarding the institutional student admissions process for online bachelors, masters, doctoral and certificate programs .
Interprets rules, regulations, procedures and policies to students and outside agencies.
Answers questions in person, via email, faxes and over the telephone regarding program information, admissions requirement and process.
Disseminates information to prospective students and other interested persons regarding programs, enrollment requirements, policies and procedures. This involves understanding and being literate in all program aspects of over twelve programs, both undergraduate and graduate.
Makes decisions requiring initiative and judgment in responding to individual student needs; uses discretion in finding solutions, and works independently on significant matter.
Tracks student progress in recruitment pipeline and monitors students’ academic information and curricula.
Maintains and records admission information and any communication to student into database.
Oversees the application process from receipt of application to admitted.
Review student transcripts for eligibility to online programs. Requires an understanding of all aspects related to transcript evaluation, admissions standards and criteria and its legislating policies.
Compares and contrasts the student’s transcript to online program course carousel and develops personalized advising scripts related to the student’s progression through the program.
Creates and executes communication plan to prospective students; sends correspondence. This communication plan includes every aspect related to admissions and program information. Requires the ability to understand an abundance of program and university information.
Assist in the planning of recruitment events. In addition, participates and manages various local recruitment events throughout the year.
Composes, prepares, proofreads email communication, reports, and other complex documents; files correspondence and other reports; acts as custodian of university documents and records.
Works closely with the department administrative staff to analyze enrollment trends and assigned recruitment and retention goals. This includes ensuring that key performance indicators are being met and adjusting accordingly. This may include working with staff to develop webinars and other alternative means of meeting program recruitment goals.
Develops appropriate strategies, assess effectiveness and adjust strategies as necessary.
Utilizes database tools to efficiently track each interaction and the progress of all assigned leads.
Achieves daily efficiency metrics pertaining to speed to lead, call volume, talk time, first time contacts, and new applications as established by department policies.
Communicates industry trends, quality of leads, and program updates for appropriate cross-functional and departmental team members.
Actively participates with preparation in weekly meeting rhythms to discuss performance data, prospective applicant concerns, and creative solutions to enhance team performance.
Conducts a self-audit to ensure efficiency and consistency of database.
Implements an email cultivation strategy designed to re-engage leads that have fallen to inactive statuses.
Maintains a minimum standard database audit of scores.
Ensures customer satisfaction by understanding student needs, analyzing customer feedback and implementing appropriate improvement initiatives.
Assist with the coordination and occasional supervision of the recruitment unit, including oversight of assigned staff when requested by the center supervisor.
Develops and nurtures relationship with students, faculty, staff and other community members.
Serves as liaison to several University departments or administrative areas.
Maintains a high degree of confidentiality on all of the sensitive information this position is privy to.
Works in collaboration with department administrative staff, program directors, academic advisors, and other campus officials.
Knowledge of all Microsoft Office software.
Comply with all State and University policies.
Other duties may be assigned.
Supervisory Responsibilities No supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required Qualifications
Education: Bache l o r’s deg r e e fr o m f ou r -year co ll eg e o r un i ve r s ity.
and
Experience: One year of experience, related to the statement of duties and responsibilities; or equivalent combination of education and experience. Must have the ability to work well in a fast paced environment and possess excellent acumen.
Preferred Qualifications
Two to three year’s sales experience (in an outbound calling environment preferred).
General knowledge of higher education and/or college admissions and recruitment preferred.
Familiarity with student records and customer communications systems such as Banner, CRM systems and Perspective Content.
Experience in a similar role in a higher education setting.
Why Pick UTEP
The University of Texas at El Paso (UTEP ) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.
UTEP is America’s leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 26,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor’s, master’s and doctoral degree programs at the only open-access, top-tier research university in America.
This is an especially exciting time to join UTEP as it advances the goals of its 2030 Strategic Plan . Built around the institution’s core strengths—its location, its people, its supportive culture, and its community partnerships—the plan lays out a bold vision for the next decade, aimed at maximizing the University’s regional impact and national stature.
What UTEP Offers
Miner Perks and Benefits
- Benefit Package includes: Medical, Prescription, Life Insurance and Wellness platform
- Voluntary Benefits: Dental, Vision, Additional life insurance, UT Flex, Short and Long - term disability plans
- Retirement Programs
- Longevity Pay
- Paid Vacation & Sick Leave
- Paid Holidays
- Employee Discounts & Perks
- Employee Education Assistance program
- And much more! Visit our Benefits Summary Page for more information on our additional benefits.
Additional Information
Note: To the extent that this position involves research, work, or access to critical infrastructure as referenced in Executive Order GA-48, being hired for and continuing to be employed in this position requires the ability to maintain the security or integrity of the infrastructure.
The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code
- 51.215, which authorizes the employer to obtain criminal history record information. A valid driver’s license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; stoop, kneel and crouch. The employee is frequently required to use hands to feel; reach with hands and arms; and talk or hear. The employee is occasionally required to lift and move up to 25 pounds.
While performing the duties of this job, the employee is occasionally exposed to work in outdoor weather conditions, and risk of electrical shock. The noise level in the work environment is moderate.
In keeping with its access, excellence, and impact mission, The University of Texas at El Paso is committed to a learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.
The University of Texas at El Paso is an Equal Opportunity Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries—including the filing of a Formal Complaint or reporting an incident—about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at titleix@utep.edu , or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 223C.
For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu .
Salary : $40,000