Customer & Warehouse Operations Associate

You’re proactive, detail-oriented, and take pride in doing things right the first time.

If you take ownership, stay organized, and thrive in fast-paced environments—this role is for you.

The Customer Experience Associate is central to branch operations—supporting customers, enabling sales, and keeping day-to-day processes running smoothly.

This role blends customer service, sales support, and warehouse operations, acting as the link between customers, sales, vendors, and internal teams.

Customer Service

• Assist customers in person and over the phone with orders, quotes, and inquiries
  
• Manage returns, exchanges, and warranty claims
  
• Communicate proactively to resolve issues quickly
  

Sales Support

• Qualify and route inbound leads (calls, email, web, walk-ins)
  
• Maintain accurate CRM/ERP records and follow-ups
  
• Prepare quotes and support the sales process through close
  

Operations & Process

• Maintain organized systems, tools, and documentation
  
• Support vendor coordination and onboarding efforts
  
• Identify inefficiencies and suggest improvements
  

Warehouse Support

• Pick, pack, ship, receive, and stock inventory
  
• Maintain a clean, safe showroom and warehouse
  
• Step in as needed to keep operations running smoothly
  
• Lift up to 70lbs
  

• High attention to detail with a strong sense of urgency
  
• Self-motivated and quick to learn
  
• Strong communicator—professional and collaborative
  
• Organized, dependable, and accountable
  
• Comfortable multitasking and reprioritize throughout the day
  

Required:

• High school diploma or equivalent
  
• Strong communication and organizational skills
  
• Experience with Microsoft Office and CRM/ERP systems
  

Preferred:

• Some college or associate degree
  
• Experience in customer service, inventory, or ERP systems
  

• Ability to lift up to 70 lbs occasionally
  
• Active role (standing, walking, bending, lifting)
  
• Fast-paced showroom and warehouse environment
  

• Competitive pay performance incentives
  
• Profit sharing & retirement (SEP IRA)
  
• Medical, dental, and vision benefits
  
• Growth opportunities and promote-from-within culture
  

As part of the hiring process, candidates will complete a brief personality assessment: https://go.cultureindex.com/p/sqcCEkDmQCPqlg