Fleet Training Manager

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards

The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

The Fleet Training Manager will serve as a pivotal leader in delivering world-class training and development programs across The Ritz-Carlton Yacht Collection. This role will be responsible for fostering a culture of continuous learning and ensuring alignment with the company’s Gold Standards and brand positioning. Based primarily onboard, but may also work in the corporate offices, the Fleet Training Manager will oversee, facilitate, and evaluate learning and development initiatives to elevate performance and engagement among our Ladies and Gentlemen.

Essential Functions

Training Facilitation and Delivery

• Deliver engaging, interactive, and brand-aligned training programs for shipboard teams, including onboarding, compliance, leadership development, service excellence, and job-specific skills.
• Act as a brand ambassador, reinforcing The Ritz-Carlton Gold Standards and service philosophy, as well as programming in all training interactions.
• Provide coaching and mentoring to leaders and team members to reinforce learning and development.
• Conduct Train-the-Trainer sessions with onboard facilitators for all brand-aligned training, providing ongoing feedback to enhance effectiveness and delivery.
• Oversee projects related to training rollout, compliance, or process improvements.
  
  

Program Development and Customization

• Adapt global training content to ensure relevance and practicality for shipboard roles, incorporating specific needs and cultural considerations of our Ladies and Gentlemen.
• Collaborate with shoreside training and HR teams to ensure training initiatives are consistent with organizational goals and standards.
  
  

Assessment and Continuous Improvement

• Evaluate the effectiveness of training programs through feedback, surveys, and performance metrics, ensuring continuous improvement.
• Identify training needs through observation, feedback, and engagement with team members and leaders on board.
• Drives Brand and HR initiatives, programs, and projects through quality checks and report sharing from systems and standard operating procedures in place.
  
  

Operational and Compliance Support

• Ensure all training programs meet legal, regulatory, and brand compliance requirements.
• Maintain accurate records of shipboard team training attendance, certification, and compliance.
• Liaison and support vendor and/or contract training.
  
  

Collaboration and Relationship Building

• Partner with onboard leadership to promote a learning culture and identify opportunities for team development.
• Act as a liaison between shoreside HR and operations teams to ensure alignment of training goals with organizational priorities.
  
  

Competency

Education

• Bachelor’s degree in Human Resources, Training, Hospitality Management, or a related field preferred
  
  

Skills & Experience

• Minimum of 5 years of experience in training, learning, and development, preferably in a luxury hospitality or cruise environment
• Shipboard experience is highly desirable
• Exceptional facilitation, presentation, and coaching skills with a dynamic and engaging delivery style
• Strong interpersonal and communication skills to build relationships across diverse teams
• Ability to work independently and adapt quickly to changing environments.
• Proficient in Microsoft Office, e-learning tools, and learning management systems (LMS)
• Flexibility to travel extensively across the fleet and occasionally work shoreside
• Fluent in English; knowledge of additional languages is an asset
• Root cause analysis and process improvement expertise
• Knowledge of industry standards and compliance requirements (maritime safety, luxury service excellence, etc.)
• Holds a valid STCW certification (Standards of Training, Certification, and Watchkeeping) or is willing to obtain it. In addition, holds additional certifications necessary to work onboard
  
  

Work Environment

• This role will be primarily based on board the vessels with extensive travel across the fleet and shoreside collaboration and activities
• The position is full-time and frequently requires additional time outside regular business hours. Shipboard work is seven days per week, up to 10-14 hours daily.
  
  

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.