Manager, Innovation and Product Integration (Hotel)

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards

The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

The Manager of Innovation and Product Integration (Hotel) drives continuous improvement and innovation across shipboard operations. Reporting to the Senior Director, Fleet Optimization, this role serves as the project manager for a range of initiatives that enhance guest experience and operational efficiency. You will manage a diverse portfolio, including CapEx projects, procedural and system implementations, and strategic vendor relationships. By collaborating cross-functionally with Product, Nautical, and Technical teams, you will ensure our fleet evolves in strict alignment with the brand’s uncompromising standards for safety, quality, and hospitality.

Essential Duties

• Support the continuous improvement of shipboard operations by operationalizing guest experience initiatives in partnership with Product Development and Operations.
• Develop and refine procedures that enhance the guest experience and improve shipboard operations.
• Serve as a key facilitator within the Yacht Experience Group, working between Product Development and Operations to prepare initiatives for operational launch, ensuring readiness, alignment, and clarity before fleetwide deployment.
• Drive cross-functional collaboration to ensure initiatives align with broader brand and hotel operation strategies.
• Serve as project manager for optimization initiatives, with a focus on implementation readiness, operational adoption, and post-handover evaluation.
• Oversee CapEx planning, budget management, and purchase order processing for all related projects.
• Conduct frequent vessel visits and operational assessments to identify improvement opportunities and ensure consistent application of policies and procedures.
• Provide leadership and operational support to fleetwide officers to maintain safe, seamless, and memorable yacht-based operations.
• Collaborate with shipboard officers to identify, evaluate, and implement fleetwide enhancements for nautical operations and bridge equipment.
• Manage relationships with vendors and service providers related to fleet optimization projects, ensuring deliverables meet scope, quality, and budget requirements.
• Support the ongoing development and refinement of the company’s Integrated Management System (IMS) in alignment with regulatory requirements and industry best practices.
• Partner with Product Development and Operations teams to support the operational integration of new technologies and equipment, ensuring appropriate documentation, training, and handover.
  
  

Qualifications

• Minimum 5 years of experience in cruise operations, preferably within the luxury cruise or yachting industry
• Proven experience in project management, including CapEx and budget oversight
• Strong knowledge of shipboard operations and guest experience delivery in a maritime environment
• Demonstrated ability to manage multiple projects simultaneously in a fast-paced operational setting
• Excellent communication (fluent English), leadership, and stakeholder management skills
• Must be proficient in Microsoft Office Suite and project management tools
  
  

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.