Manager, Digital Product

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards

The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

The Digital Product Manager is responsible for developing and executing digital product roadmaps aligned with the strategic vision and ensuring that product objectives and key results are met. In this role, you will partner with Technology, Marketing, and Sales teams to align on a product plan that meets our vision and prioritizes value for our guests. This role requires a strong communicator who can influence stakeholders and present strategic recommendations to senior leadership.

Essential Functions

• Execute the product strategy, including vision, objectives, and key results for digital products, which may include mobile applications, e-commerce booking experiences, and content/CMS for our digital properties.
• Working with key stakeholders across the organization to define and deliver on the product roadmap by prioritizing feature requirements and user stories into an agile backlog.
• Find insights and opportunities using data, primary and secondary research, market analysis, user feedback, and technology trends.
• Use data and technology to hypothesize, test, execute, and report across multiple on-platform campaigns and strategies.
• Advise key stakeholders on strategies to meet corporate objectives using marketing technology.
• Support the deployment of new technology adoption across the enterprise.
• Lead cross-functional teams to execute on the roadmap.
• Partner with the Technology team to manage future requests and updates using agile methodologies.
• Prepare compelling presentations to communicate progress, complex concepts, and other key updates to diverse audiences, including senior leadership.
• Manage and negotiate scope and budgets with vendor partners.
• Provide leadership in influencing internal processes.
• Ensure monitoring tools are implemented on relevant systems.
• Aid in project management, hiring, and onboarding new team members.
• Other duties as assigned.
  
  

Competency

• Bachelor’s degree in a relevant field
• 2 - 5 years experience in product management, ecommerce or product delivery
• Ability to work independently and build consensus within a cross-departmental team
• Experience managing internal resources, agencies, and digital products in-house or through agencies/consultancies
• Understanding of digital processes, testing tools, and web analytics
• Strong business judgement, strategic thinking, and decision-making skills; ability to identify, prioritize, and articulate the highest impact initiatives
• Proven track record of leading and successfully implementing multiple digital projects in a fast-paced, agile environment
• Knowledge of user experience and design principles. Working-to-advanced knowledge of Jira/Confluence, MS Project, Smartsheet, or other agile project management tools
• Leisure, Travel & Tourism industry experience is a plus.
  
  

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.