What are the responsibilities and job description for the Customer Service Representative position at THE RITESCREEN COMPANY LLC?
Customer Support Represenative – Direct-to-Consumer
Help everyday people understand the details that make a difference.
At RiteScreen, we’re not just making screens—we’re helping homeowners and customers get the right fit, the right product, and the right support. We’re looking for a Customer Support Specialist who enjoys solving problems, answering questions, and breaking down technical details in a way that’s clear and approachable.
This role is about more than answering phones—it’s about building trust and guiding people through the process of understanding, ordering, and getting exactly what they need. If you’ve worked in a skilled trade, technical service, or other hands-on environment, you may find this work especially rewarding, since you’ll be translating technical know-how into plain, everyday language.
What You’ll Do
Be the first point of contact for customers—by phone, email, or chat—helping them understand products and processes.
Explain the technical aspects of screens and parts in a way that makes sense to non-technical customers.
Process orders quickly and accurately while keeping customers updated along the way.
Troubleshoot issues with empathy and clarity, ensuring every customer feels supported.
Collaborate with teams across production, logistics, and finance to make sure customers get a seamless experience.
Build strong customer relationships by following up, solving problems, and keeping communication clear.
What Makes You a Great Fit
A background in customer service—especially if you’ve worked in retail, service, or direct-to-consumer environments.
Experience in a skilled trade or technical field (helpful but not required), with the ability to explain details in everyday terms.
Strong communication skills—listening carefully, responding clearly, and always keeping the customer first.
Comfort with systems like CRMs, order tracking, and Microsoft Office.
The ability to stay organized and calm in a fast-paced, high-volume setting.
Why Join Us?
Be part of a company where your people skills and problem-solving make a direct impact.
Work in a role that blends technical understanding with customer care.
Join a collaborative team that values empathy, responsiveness, and continuous learning.
If you’re someone who enjoys helping people make sense of the details, who can balance patience with efficiency, and who gets satisfaction from solving problems the right way—this is the role for you.
#zr
